Contact Center Product Manager jobs in United States
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VDart ยท 1 day ago

Contact Center Product Manager

positionManhattan, NY
timeContract
remoteHybrid
senioritySenior Level, Lead/Staff
date8+ years exp

VDart is seeking a Contact Center Product Manager to translate business needs into call flows and requirement artifacts. This role involves collaborating with implementation teams to ensure the successful execution and validation of call center solutions.

Business IntelligenceConsultingEnterprise Resource Planning (ERP)Human ResourcesInformation ServicesInformation TechnologyInfrastructure
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Elan Kumaran
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Responsibilities

Translate business requirements into detailed call flows, ensuring an excellent customer experience
Develop comprehensive requirement artifacts, including toll-free numbers (TFN), welcome messages, prompt messages, HOOPs (Hand-Off Operational Procedures), citations, and other relevant documentation
Collaborate regularly with the implementation team to clarify and refine requirements
Validate implementation outcomes against defined requirements to ensure quality and functionality
Drive continuous improvement in call flow design and documentation processes
Manage project timelines and stakeholder communications related to product release and updates

Qualification

Contact center product managementAmazon ConnectGenesysAvayaCall flow designDocumentation skillsProblem-solving abilitiesWritten communicationVerbal communication

Required

Overall: 8+ years
A hands-on contact center product manager who can translate business needs into precise call flows and requirement artifacts
Strong experience with Amazon Connect, Genesys, or Avaya, and deep understanding of contact center operations
Someone comfortable working hybrid, collaborating closely with implementation teams, and owning validation through delivery
Proven experience in contact center technologies and operations
Strong background in designing and managing call flows
Excellent written and verbal communication skills for clear documentation and team interaction
Detail-oriented with strong problem-solving abilities

Preferred

Minimum of ~5 years in contact center product management, Amazon Connect/ Genesys/ Avaya experience preferred
Experience with Amazon Connect preferred; alternatively, proficiency in Genesys or Avaya platforms is acceptable

Company

VDart

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VDart specializes in providing IT staffing solutions.
dateFounded in 2007
location
Alpharetta, Georgia, USA
people-size1001-5000 employees
web-link
https://www.vdart.com/

H1B Sponsorship

VDart has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (7)
2023 (9)
2022 (16)
2021 (13)
2020 (12)

Funding

Current Stage
Late Stage

Leadership Team

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Sidd Ahmed
Founder, President & CEO
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Recent News

PR Newswire
VDart Digital Appoints Mohamed Irfan Peeran as Chief Executive Officer
2025-07-29
PR Newswire
VDart Named Among Largest US Staffing Firms for Sixth Consecutive Year
2025-06-24
PR Newswire
VDart Announces Strategic Investment and Partnership With CSCS to Advance AI-Driven Supply Chain Solutions
2025-06-11
Company data provided by crunchbase