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M&T Bank · 1 day ago

2026 Community Branch Management Program - Western Massachusetts

Longmeadow, MA

Full-time

Onsite

New Grad, Entry Level

$29.57/hr - $43.99/hr

M&T Bank is offering the Community Branch Management Program, an accelerated leadership development program for aspiring professionals in the Consumer Bank sector. Participants will engage in core training and on-the-job responsibilities to develop essential banking skills and leadership abilities while contributing to the Retail and Consumer Bank.

Financial Services

No H1B

Responsibilities

Branch Management Trainees will complete a one-year training program while creating and adding value to the Retail and Consumer Bank

Trainees will participate in training throughout the one-year program to learn banking, basic financial skills, effective communication and coaching practices, and advanced leadership/interpersonal skills

Throughout this time, trainees will develop a solid understanding of banking functions, processes, and operations by engaging with customers to identify financial needs across all product and service lines, resolving complex service issues, and completing accurate and timely processing of various types of transactions

Trainees will also collaborate with local small business leaders to grow community partnerships as well as taking an active role in coaching and developing their team to achieve their individual career goals

The fundamental skills taught in core training are combined with OTJ training based on individual needs of the branch and Market

Job specific training will cover departmental risk policies, procedures, systems, and financial products

Upon completion of the CBMP, Branch Management Trainees will have basic skills necessary to become entry-level professionals and/or managers in their assigned branch, based on individual performance

Branch Trainees will learn numerous functions relating to operations, service, and sales in preparation for a Branch Leadership position

Exposure opportunities to master communication and personal interaction skills, detailed product knowledge, maintaining operational efficiencies, sales skills, and achievement of sales goals

Playing a key role in the Customer Experience, Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC), customer information profile (CIP) and branch operations)

Learning all product and service lines to be able to engage with customers to identify financial needs, resolve service issues, and complete accurate and timely processing of teller transactions

Learning to collaborate with local small business leaders to grow your community partnerships as well as how to coach and develop a team to achieve their individual, personal, and career goals

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies

Promote an environment that supports belonging and reflects the M&T Bank brand

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Complete other related duties as assigned

Qualification

Bachelor’s degreeCustomer facing experienceAnalytical skillsComputer skillsWritten communicationVerbal communicationLeadership abilitiesInterpersonal skillsPresentation skills