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Capps Plumbing and Sewer, Inc. · 4 days ago

GLO - Business Enablement Manager (Manager III) INTERNAL ONLY

Austin GLO Main FL91700 N Congress Ave

Full-time

Onsite

Mid, Senior Level

3+ years exp

Capps Plumbing and Sewer, Inc. is seeking a Business Enablement Manager within the Information Technology Services Department. This role oversees operational support functions to ensure efficient procurement, management, and administration of ITS software and equipment, while advising leadership on procurement practices and managing vendor interactions.

CommercialCustomer ServiceProperty ManagementResidential

No H1B

Responsibilities

Provides leadership and strategic oversight for IT procurement and business enablement activities to ensure effective, compliant, and timely acquisition and management of technology resources. Partners with ITS leadership and agency stakeholders to align procurement and operational support functions with organizational priorities and future needs

Oversees financial and operational planning activities related to IT purchasing, budgeting, and expenditure management. Ensures processes support transparency, fiscal stewardship, and informed decision-making while maintaining alignment with agency financial policies and reporting requirements

Establishes goals, priorities, and performance expectations for the Business Enablement team to ensure consistent delivery of procurement, renewal, and resource-management services. Guides the development of workflows and service processes that support operational reliability, timely execution, and alignment with ITS and agency objectives

Provides people leadership for the Business Enablement team, including staffing, development, coaching, and performance management. Fosters a collaborative, accountable, and customer-focused team culture that supports high-quality service delivery and professional growth

Develops and oversees quality assurance, compliance, and internal-control standards for procurement, renewals, and administrative operations. Ensures processes, documentation, and work products meet agency requirements and supports readiness for audits, reviews, and continuous improvement initiatives

Collaborates with ITS leadership and cross-functional teams to advance operational efficiency through improved processes, tools, and business practices. Ensures business enablement functions effectively support project delivery, technical operations, and overall organizational performance

Directs the preparation and review of operational, financial, procurement, and performance reporting for internal and external stakeholders. Ensures reports and communications are accurate, consistent, and support accountability, transparency, and evidence-based decision-making

Qualification

IT procurement coordinationLicense managementVendor administrationOperational process supportCAPPS Financials systemSoftware licensing managementPolicy developmentTeam leadershipCommunication skillsOrganizational skills

Required

Three years of experience in IT procurement coordination, license and asset management, vendor administration, and operational process support

Preferred

Graduation from an accredited four-year college or university; may substitute full-time program related experience for required education on a year-for-year basis

Experience serving as a team lead or mentor to peers in procurements and IT business service and enablement activities

Experience with Department of Information Resources purchasing rules and regulations

Experience using the CAPPS Financials system, including creating requisitions and receipts, managing the approvals, and utilizing search features across the Purchasing module

Experience processing procurements for an information technology department, including coordinating with technical staff to define requirements, obtaining vendor quotes, initiating requisitions, and ensuring compliance with agency and state procurement policies

Experience developing, documenting, and updating policies and procedures in collaboration with program stakeholders, with a focus on improving operational effectiveness, ensuring compliance, and aligning with organizational goals

Experience managing software licensing and IT asset inventories, including tracking license usage, ensuring compliance with vendor agreements, maintaining accurate records, and supporting audits or renewals

Benefits

Free Parking

Defined Retirement Benefit Plan Optional 401(k) and 457 accounts

Medical Insurance - State pays 100% of the health plan premium for eligible full-time employees and 50% of the premium for their eligible dependents. The State pays 50% of the eligible part-time employees’ premium and 25% for eligible dependents.

Optional Benefits such as dental, vision, and life insurance.

Minimum of 96+ Hours of Annual Leave a year **Annual leave increases with length of service.

Professional Development Opportunities: The GLO offers numerous courses to help our employees grow using resources through LinkedIn Learning and our EAP provider.