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Byrider · 1 day ago

Collections Manager

Richmond, IN

Full-time

Onsite

Entry, Mid Level

$15/hr - $20/hr

1+ years exp

Byrider is the nation’s largest used car and finance company franchise in the United States, and they are seeking a Collections Manager to resolve customer delinquency and help customers establish or re-establish credit. The role involves achieving collection goals, contacting delinquent customers, and documenting collection activities using proprietary software.

AutomotiveFinanceSales

Responsibilities

Resolving customer delinquency and insuring that customer goals of establishing or re-establishing credit are met through timely payments

Achieving delinquency, charge off and total collection goals

Contacting all delinquent customers by phone, email, text or if necessary, in person to arrange payment

Formally documenting all collection activity using proprietary software

Knows and uses computer procedures related to collection activity

Initiates contact with new customers to establish a relationship

Overcomes objections, negotiates and makes decisions leading to win-win outcomes. Does not strong arm to get results. Leaves the door open by providing solutions, while holding others accountable

Actively listens and recommends solutions to assist customers

Calculates figures and amounts such as discounts, interest, commissions, proportions and percentages

Qualification

Collections experienceCustomer relationship managementConflict resolutionCritical thinkingCustomer serviceEthical decision makingNegotiation skillsActive listening