Acquia · 1 day ago
Key Account Manager
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $100K/yr
5+ years expAcquia empowers the world’s most ambitious brands to create digital customer experiences that matter. They are seeking a high-impact Key Account Manager to champion strategic partnerships across North America, focusing on account health, retention, and commercial expansion.
ComputerContentDigital MarketingEnterprise SoftwareInformation TechnologyOpen SourceSaaSSoftware
Responsibilities
Proactively identify, negotiate, and close expansion opportunities (upsells and cross-sells) within your existing book of business to exceed growth targets
Build and maintain deep-rooted relationships with key stakeholders, business users, and procurement teams to ensure long-term partnership health
Partner closely with dedicated Renewal Managers to ensure a seamless renewal experience
Act as the "voice of the customer" within Acquia, collaborating across Sales, Technical Support, and Finance to resolve issues and optimize the customer journey
Create and execute data-driven territory plans designed to maximize both account retention and lifetime value (LTV)
Maintain rigorous hygiene within Salesforce and other CRM tools, ensuring accurate forecasting and account documentation
Qualification
Required
Minimum of 5 years in an Account Management or Success role, specifically selling/managing complex cloud or SaaS solutions for large enterprises
A proven history of owning and exceeding a sales quota, with a specific focus on growing revenue within existing accounts
Exceptional communication skills and the ability to lead cross-functional teams to deliver on customer needs
Ability to drive account strategy proactively with minimal oversight, thriving in a fast-paced, high-autonomy environment
Highly detail-oriented with the ability to prioritize tasks, manage multiple systems, and navigate complex procurement cycles
Proficiency in Salesforce.com and Google Workspace (Google Docs, Sheets, Slides, and Drive) is required
Benefits
Competitive healthcare coverage
Wellness programs
Take it when you need it time off
Parental leave
Recognition programs
Company
Acquia
Acquia specializes in providing cloud-based digital experience management solutions.
1001-5000 employees
H1B Sponsorship
Acquia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (8)
2022 (6)
2021 (2)
2020 (22)
Funding
Current Stage
Late StageTotal Funding
$173.5MKey Investors
Centerview CapitalAmazonNew Enterprise Associates
2019-09-24Acquired
2018-08-14Secondary Market
2016-04-15Secondary Market
Leadership Team
Chris Tranquill
Chief Executive Officer
Stephen Reny
President & CEO
Recent News
2025-12-16
Destination CRM
2025-12-11
2025-12-10
Company data provided by crunchbase