Truck Country · 1 week ago
Service Manager
De Forest, WI
Full-time
Onsite
Mid, Senior LevelTruck Country is seeking a Service Manager to oversee the complete operation of their Service Department. The role involves supervising staff, ensuring high efficiency among technicians, and expanding the customer base while maintaining a professional relationship with other managers.
LogisticsTransportation
Hiring Manager
Kassie Hamilton
Responsibilities
Supervise all Shop Foreman, Service Advisors, Warranty Manager, and Technicians in the Service Department
Schedule subordinate personnel including Technicians into appropriate training programs with input from Shop Foreman
Visit customer locations when needed and as directed by the General Manager
Responsible for keeping all Technicians efficiency 96% or better and comeback free
Interact with our customers as dictated by day to day business. This includes calling customer to solicit work if schedule slows and dealing with customer complaints if they arise
Solicit new customers and expand customer base
Work with Recruiting Dept. on recruiting qualified technicians on an ongoing basis
Perform performance evaluations for subordinate personnel on a timely basis
Review foreman and technician training progress and transcripts (online) on a monthly basis
Oversee employee retention efforts within the department
Monitor the growth and career development of subordinate staff and technicians on an ongoing basis
Must maintain a professional working relationship with all other managers in our dealership
Must participate in training as offered by the manufactures and directed by the General Manager
Follow the principles and practices as stated in the Customer Bill of Rights
Responsible for directing Shop Foremen to keep the shop as well as shop floors clean and free of clutter
Responsible for getting appropriate shop tools and equipment repaired as needed when brought to his/her attention
Regular onsite attendance is required
All other duties as assigned by the general manager
Qualification
Required
Supervise all Shop Foreman, Service Advisors, Warranty Manager, and Technicians in the Service Department
Schedule subordinate personnel including Technicians into appropriate training programs with input from Shop Foreman
Visit customer locations when needed and as directed by the General Manager
Responsible for keeping all Technicians efficiency 96% or better and comeback free
Interact with our customers as dictated by day to day business. This includes calling customer to solicit work if schedule slows and dealing with customer complaints if they arise
Solicit new customers and expand customer base
Work with Recruiting Dept. on recruiting qualified technicians on an ongoing basis
Perform performance evaluations for subordinate personnel on a timely basis
Review foreman and technician training progress and transcripts (online) on a monthly basis
Oversee employee retention efforts within the department
Monitor the growth and career development of subordinate staff and technicians on an ongoing basis
Must maintain a professional working relationship with all other managers in our dealership
Must participate in training as offered by the manufactures and directed by the General Manager
Follow the principles and practices as stated in the Customer Bill of Rights
Responsible for directing Shop Foremen to keep the shop as well as shop floors clean and free of clutter
Responsible for getting appropriate shop tools and equipment repaired as needed when brought to his/her attention
Regular onsite attendance is required
All other duties as assigned by the general manager
Company
Truck Country
Truck Country is a transportation company that provides sales and financing services.
Founded in 1958
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Grawe
Chief Financial Officer
Recent News
BizTimes - Milwaukee Business News
2024-12-03
2023-12-25
Indianapolis Business Journal
2023-12-25
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