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Goodwill Industries of Southeastern Wisconsin, Inc. · 4 days ago

Retail Supervisor

Janesville, WI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Goodwill Industries of Southeastern Wisconsin, Inc. is seeking a Retail Supervisor to assist with store and donation center operations. The role involves motivating the team to ensure customer satisfaction and production standards are met while driving a positive customer experience through effective merchandising and coaching.

AssociationCommunitiesLifestyleRetailTraining

Responsibilities

Understand and abides by policies, procedures and programs

Effectively plans and manages own work to reliably complete routine job responsibilities

Follows through on learning, skill building, and practice necessary to adapt to change

Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworkers

Work that exceeds routine comes with detailed instructions

Basic knowledge of discipline's procedures and methods

Understands and applies the fundamentals of customer service

Able to respond to routine requests

Serves as an ambassador for Goodwill in the wider community

Participates in volunteer opportunities as schedule and interest permit

Maximize the value of all donated goods and maintain production and store environment standards

Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise

Support the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team

Oversee that there is adequate coverage at POS and in donations

Assist with hiring process of associates; complete phone screens and training as needed

Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls

Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices

Work with Store Management to conduct apprehensions following established loss prevention policies and procedures

Accurately complete data entry of required reports on time

Share with leadership insight or concerns found in report data or other documentation

Consistently communicate and implement policies and procedures, reporting concerns to leadership

Plan and organize work assignments to increase customer service and protect assets

Responsible for completing other duties/responsibilities as assigned

Qualification

Supervisory experienceForklift certificationCustomer serviceProject managementCommunity engagementSituational adaptabilityAccountabilityTeam motivationProblem solvingCommunication skills

Required

Two years of supervisory experience preferred

Ability to complete and retain forklift certification

Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs

Must have working phone that allows for communication accessibility