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Advocate Aurora Health · 3 days ago

Patient Service Representative - Kenosha Urgent Care

Aurora Medical Center Kenosha - 10400 75th St

Full-time

Onsite

New Grad, Entry Level

$19.45/hr - $29.20/hr

0+ years exp

Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, providing care across multiple states. They are seeking a Patient Service Representative to greet patients, manage registrations, schedule appointments, and ensure accurate patient information is maintained.

Health Care

Responsibilities

Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages

Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information

Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient

Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate

Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements

Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments

Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc

Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary

May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation

Qualification

Customer service skillsCommunication skillsComputer skillsKeyboarding/data entryOrganizational skillsAttention to detail

Required

High School Graduate

Excellent customer service skills

Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians

Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail

Training or experience in keyboarding/data entry with an emphasis on speed and accuracy

Excellent organizational skills

Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically

Ability to work in a fast paced environment with a strong attention to detail and accuracy