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Duquesne Light Company · 1 week ago

Regulatory Consumer Relations - Entry Level

Pittsburgh, PA

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has a history rooted in technological innovation and superior customer service. The role involves investigating customer-driven complaints, applying expert knowledge of policies and regulations, and delivering clear, accurate reports and resolutions that strengthen trust and improve the customer experience.

Electrical DistributionEnergyEnergy Efficiency

Comp. & Benefits

Hiring Manager

Kate Lacayo

Responsibilities

Responsible to research, investigate and resolve PUC complaints. Prepares clear well written reports. Testifies as needed at administrative hearings

Formulates and advocates the Company position and negotiates settlements with our customers

Reviews the Company processes regarding interactions between customers and employees to ensure that all activity is within regulations and Company procedures

Communicates with PUC investigators and customers to negotiate complaints, satisfy inquiries and complaints, and provide required information

Perform other job-related duties as assigned

Storm role duties as assigned

Qualification

Analytical abilityCommunication skillsMicrosoft OfficeTeamworkInterpersonal skillsIntegrityFlexibility

Required

Bachelor's Degree with preference for a Liberal Arts Major like political science, legal studies or public policy or equivalent combination of education and relevant work experience

0 years of experience required

Demonstrated strong writing skills

Excellent communication skills, both verbal and written, to research issues and communicate with all appropriate parties accurate and factual information

Excellent analytical ability to research, review and assess issues, as well as recommend and implement resolutions to problems

Ability to work independently while keeping key stakeholders informed and appropriately involved

Must be highly regarded for integrity, flexibility, teamwork, and interpersonal skills

Proficiency in Microsoft Office