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AL Solutions · 1 week ago

Associate Director, Patient Access

Lexington, MA

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

AL Solutions is a mid-sized biopharmaceutical organization focused on rare and specialty diseases. They are seeking a Patient Access Lead to join their Patient Services function and play a pivotal role in the launch and expansion of a high-impact Patient Support Program, ensuring individuals can access critical therapies quickly and smoothly.

RecruitingStaffing Agency

Hiring Manager

Chloe O'Shea

Responsibilities

Serve as the main point of contact for patients and providers in your assigned territory

Manage patient enrollment into the support program, ensuring accurate and timely documentation

Conduct benefit verifications, prior authorization follow-up, and patient financial eligibility assessments

Coordinate with specialty and free goods pharmacies, as well as injection training partners

Monitor patient cases to ensure timely reimbursement and assistance renewals

Record and report Adverse Events and Product Complaints as required

Communicate program offerings, policies, and resources effectively to provider offices

Visit customers in the field to educate and troubleshoot reimbursement challenges

Stay current with compliance, OIG guidance, and patient services regulations

Analyze program data to identify service improvements and meet key performance indicators

Collaborate with internal stakeholders (sales, marketing, trade, distribution, market access) and external partners (specialty pharmacies, vendors)

Qualification

Patient Support ServicesUS product launch experienceCross-functional collaborationDirect interaction with pharmaciesCRM proficiencyComplianceMicrosoft Office SuiteInterpersonal skills