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Staples Canada · 1 day ago

Facilities Account Specialist

Framingham, MA, United States

Full-time

Onsite

Mid, Senior Level

5+ years exp

Staples Canada is a leading national provider of cleaning and maintenance solutions. The Facilities Account Specialist plays a crucial role in supporting the sales initiatives for Facility Solutions, engaging with customers and collaborating with sales teams to enhance service delivery and optimize client outcomes.

E-CommerceInformation TechnologyOffice Supplies

Responsibilities

Provides backup support for day-to-day account responsibilities for the Facility Solutions Account Development Managers/ National Field Sales Directors to provide them more time to execute the selling process to accounts

Provides support for Facility Solutions Business Development Executives in the sales development cycle

Provides project-based initiative support for ongoing accounts, including development of project plans and follow through on each of the initiatives until complete

Closely monitors revenue and profit performance of all Facility Solutions Account Development Manager/ National Field Sales Director accounts utilizing dashboard tools to meet or exceed Pro Forma targets. Escalates all margin and profits performance issues for immediate resolution. Communicates all issues to impacted business partners, operations, and sales

Assists Sales in completing product cross-reference files to shorten sales cycle

Closely monitors service levels of all vertical accounts utilizing dashboard tools and quickly escalates to resolution all service performance issues including backorders, credit holds, EDI issues and sourcing problems. Communicates all issues quickly to Facility Solutions Account Development Manager and impacted functional areas. Monitors backorder reports generated by purchasing staff and communicates issues to buyers and inventory managers

Point of contact for local Facility Solutions teams for new Facility Solutions national opportunities. All opportunities will quickly be escalated to Facility Solutions Account Development Manager and Facility Solutions National Field Sales Director for contact and go forward strategy

Monitors all deviated cost changes and price increases to ensure all changes have been made and communicates closely with Facility Solutions Account Development Manager when changes need to be made to pricing specifications

Prepares total cost savings analyses for customer opportunities. Working with Facility Solutions Account Development Manager and Business Development Executives, as well as the Bids / Pricing team, the customer, and vendors, develops customer facing analysis and presentations for sales

Coordinates demo and sample activities and supplies for new opportunities or programs

Helps to prepare quarterly Facility Solutions Business reviews and monitor QBR calendars by account for review planning

Reports results of customer satisfaction surveys to sales team and addresses any issues

Maintains usage reports for vertical markets, as assigned

Qualification

Sales experienceCustomer serviceData analysisMS OfficeProject managementProcess-orientedCommunication skillsInterpersonal skillsDetail orientedOrganizational skillsProblem-solving skills

Required

Bachelor's Degree and a minimum of five (5) years' experience in a sales environment, issue resolution, customer service position: or an equivalent combination of education, training, and experience

Knowledge of strategic account system functionality, interfaces, market processes, order processing, sales, customer service, billing, receivables, picking/distribution, and information services required

Expert knowledge in MS Office software applications (specifically Excel, Word, and Power Point required)

Strong Excel knowledge with the capability to develop complex formulas to identify root causes or data patterns

Excellent data analysis skills

Good communication skills, both verbal and written

Excellent customer service skills

Good interpersonal skills

Detail oriented

Strong organizational and follow-through skills

Ability to multi-task

Strong problem-solving and issue resolution skills

Project management skills

Process-oriented