Flashpoint · 2 weeks ago
Strategic Account Manager - Southeast
United States
Full-time
Remote
Mid, Senior Level
$126K/yr - $150K/yrFlashpoint is the pioneering leader in threat data and intelligence, empowering commercial enterprises and government agencies to confront complex security challenges. The Strategic Account Manager will focus on customer retention and expansion, ensuring clients leverage Flashpoint's intelligence to protect their critical assets.
Business IntelligenceCyber SecurityInformation TechnologySecuritySoftwareTelecommunications
Responsibilities
Cultivate long-term, trusted relationships with key stakeholders and champions, using a customer-centric partnership approach
Are experienced in crafting strategic, complex multi-year renewal and expansion agreements
Successfully negotiate software and services contracts with procurement teams, focusing on mutually beneficial value
Collaborate and communicate effectively with technical and non-technical colleagues, from analysts to executive leadership, across all organizational levels
Value data quality and maximize the use of CRM capabilities and emerging account management tools to monitor customer health
Are motivated by exceeding ambitious retention and expansion targets, coupled with an unwavering spirit in the face of customer challenges
Ensure a smooth post-sale handoff, establish clear success metrics, and drive value realization and feature adoption across the client's team
Proactively manage the renewal pipeline, articulate the ROI of Flashpoint solutions, and mitigate churn risk to secure long-term contracts
Identify and qualify new use cases, services, and Flashpoint products (e.g., CTI, PSI, VulnDB) to expand the footprint and value delivered within the account
Continuously track engagement, satisfaction, and Net Promoter Score (NPS), proactively addressing any signals of potential risk or dissatisfaction
Maintain regular, high-touch communication with key decision-makers and end-user champions to reinforce partnership value and strategic alignment
Drive consultative conversations, translating Flashpoint's products and outcomes into tangible business value for the client
Qualification
Required
A proven track record in strategic account management, customer success, or consultative sales within the B2B SaaS industry, ideally in cybersecurity or threat intelligence
Expertise in managing complex customer relationships, securing renewals, and driving organic growth within large enterprise accounts
A passion for helping companies keep their customers, employees, and infrastructure safe from cyber and physical threats
A desire to not only manage accounts but also own expansion and renewal deals to close
Preferred
Experienced in crafting strategic, complex multi-year renewal and expansion agreements
Successfully negotiate software and services contracts with procurement teams, focusing on mutually beneficial value
Collaborate and communicate effectively with technical and non-technical colleagues, from analysts to executive leadership, across all organizational levels
Value data quality and maximize the use of CRM capabilities and emerging account management tools to monitor customer health
Motivated by exceeding ambitious retention and expansion targets, coupled with an unwavering spirit in the face of customer challenges
Benefits
Gym reimbursements
Expensed lunches
Cool cultural initiatives
Inclusive employee events
Company
Flashpoint
The globally trusted leader in risk intelligence.
Founded in 2010
201-500 employees
H1B Sponsorship
Flashpoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
GeorgianGreycroftTechOperators Venture Capital
2021-07-21Acquired
2019-10-16Series D· $6M
2017-07-12Series C· $28M
Leadership Team
Josh Lefkowitz
CEO
Carsten Eiram
VP, Vulnerability Research
Recent News
2025-12-10
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