Apply on Employer Site

Nihon Kohden America · 3 days ago

Manager Technical Support, Neurology

Irvine, CA

Full-time

Onsite

Mid, Senior Level

$78K/yr - $120K/yr

5+ years exp

Nihon Kohden America is a company focused on providing technical support within the medical field, particularly in neurology. The Manager of Technical Support will lead the technical service function, ensuring customer satisfaction and team performance through effective leadership and strategic planning.

BiotechnologyHealth CareMedical

H1B Sponsor Likely

Responsibilities

Provides leadership, support and direction to direct reports in accordance with the service business unit’s strategic imperatives. Including but not limited to writing performance evaluations of direct reports and hiring and developing staff

Supervises staff to ensure company safety procedures, policies and administrative procedures are implemented and followed

Identify and advocate for the needs of employees to drive employee engagement and enable exceptional delivery of customer service

Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies

Identify and resolve knowledge gaps between customer needs and employee capabilities

Plans, organizes and controls resources to meet productivity requirements

Collaborate with sales support, customer support, repair center, warehousing and quality assurance to ensure prompt shipment of products

Drive Continuous Improvement of work processes to maximize support quality and efficiency

Communicate directly with customers to de-escalate challenging situations and take ownership of service challenges

Promote and embody a collaborative attitude within the immediate team, with internal colleagues, and customers

Responsible for maintaining legible and accurate records including quality and assembly and other procedures to comply with regulatory requirements; Quality Systems Regulations and Standard Operating Procedures

Ensures all quality and standard operating procedures are being followed

Maintains health and safety standards for the workplace and individuals

Adheres to all company policies, procedures, and business ethics codes

Duties may be modified or assigned at any time based on business need

Qualification

Medical technical servicePeople managementLean/Six SigmaNeurology applicationsWindows desktop supportIT networking supportFDA Medical Device ReportingCoachingEnglish communicationMotivatingPresentation skillsProject managementTeam collaboration

Required

Bachelor's degree in biomedical, clinical, electrical engineering, computer science, biological sciences, or related discipline; relevant education and experience accepted in lieu of degree

5+ years of related experience in medical technical service

2+ years of people management experience, including driving results through others, leading teams or projects, and providing training

Strong people skills for coaching, motivating, and providing feedback

The ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines

Presentation skills

Ability to understand implications of work and make recommendations for solutions

Ability to define project scope, statement of work, work breakdown schedule, sub-tasks, and required resources on new Technical Support department projects

Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English

Able to work effectively both independently and in a collaborative team environment

Preferred

Experience or certification in Lean/Six Sigma is desirable

Experience or certification in neurology applications such as EEG, IOM, EP/EMG or PSG is desirable

Experience or certification in Windows desktop support and IT networking support is desirable

Familiarity with FDA Medical Device Reporting regulations preferred

Company

Nihon Kohden America

Nihon Kohden America’s monitoring division develops solutions to improve patient safety and better control costs.

Founded in 1979

Irvine, California, USA

201-500 employees

http://us.nihonkohden.com

H1B Sponsorship

Nihon Kohden America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (1)

2022 (5)

2021 (2)