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Thales · 3 days ago

IT Field Technician

Lincoln, NE

Full-time

Hybrid

Entry Level

$50K/yr - $88K/yr

1+ years exp

Thales is a leader in digital security solutions, providing essential services for business and government. The IT Field Technician will support the Government Programs team by maintaining hardware and software solutions for DMV offices across Nebraska, ensuring operational continuity and customer satisfaction.

AerospaceCyber SecurityIndustrial ManufacturingMilitaryRemote SensingSecurityTransportation

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

You will be responsible for all remote and on-site preventative and restorative maintenance across Georgia

You will travel to customer locations within prescribed time to troubleshoot, repair, and/or escalate issues

You will lead internal and external stakeholder communications on routine activities while ensuring proper and ongoing progress on the issues

You will manage customer relations through clear and concise written and verbal communications, increasing trust and involvement while reducing ambiguity and conflict

You will have intermediate to advanced knowledge of ticket-based tracking system

You will use CRM software to consistently and accurately track tickets

You will have intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers

You will have knowledge of concepts around hosted solutions

You will have knowledge of Windows applications as well as PC reimaging experience

You will perform hardware maintenance

You will quickly troubleshoot problems and escalate when necessary to deliver solutions that satisfy customer or internal requirements

You will learn and understand technical products and solutions and can disassemble certain products for parts replacement

You will manage and deliver SLA commitments and expectations to customers

You will work with operations engineers, sales and system administrator

You will identify and mitigate risks that may have potential impact to all services delivered

You will perform predictive and preventive maintenance testing on a timely basis

You will react quickly and appropriately to incidents such as equipment failures

You will use routine software applications such as MS Word, MS Excel, and MS Outlook to produce reports and graphs as required

You will be responsible for managing / maintaining inventory of consumables including paper and toner products

You will oversee a wide-range of activities in separate environments including production and UAT including, but not limited to deployment, testing, and basic training

Qualification

Windows 10 OSPC re-imagingPCLaptop hardwareCustomer relationship managementCRM softwareTicket-based tracking systemAnalytical skillsTechnical product knowledgeCommunication skillsTeam playerDecision-making skills

Required

1 or more years of experience in a customer-facing role

1 or more years of experience in the IT industry

1 or more years of experience with Windows 10 OS, PC re-imaging

1 or more years of experience with PC and laptop hardware

Demonstrable experience with independent customer relationship management, customer service, and satisfaction

Excellent verbal and written communication skills with the ability to communicate effectively across different levels of organizations

Must have a valid State Driver's License and a clean driving record

Must have U.S. Citizenship in order to obtain the post-hire Criminal Justice Information Services (CJIS) Clearance from the Federal Bureau of Investigation and must be able to obtain post-hire clearance from the Committee on Foreign Investments in the U.S. (CFIUS) and Department of Justice

Preferred

Certification in A+ / Certification in Server + or Network+ / MCP, MCSA, MCSE

Able to translate and communicate technical information to stakeholders

Team-player, able to handle a fast-paced business environment and work collaboratively under tight deadlines, punctual, able to work with little supervision, self-disciplined with strong analytical and decision-making skills

Benefits

Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

Company paid holidays and Paid Time Off

Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program