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Mid Penn Bank · 1 day ago

Financial Center Manager - Philipsburg, PA

Philipsburg, PA, US

Full-time

Onsite

Mid, Senior Level

4+ years exp

Mid Penn Bank is a growing financial institution seeking a Financial Center Manager to support their operations in Phillipsburg, PA. The role focuses on promoting company awareness, generating new business, and maintaining customer relationships while ensuring compliance with operational policies and procedures.

BankingFinanceFinancial Services

No H1B

Responsibilities

Directly responsible for contributing to achieving sales goals through loan and deposit growth, generation of fee income, and delivering service to attract, expand, and retain customer relationships

Makes proactive contact with customers and prospects to promote company awareness, generate new business, and deepen existing relationships

Responsible for building and maintaining a sales and service culture while demonstrating sales leadership in all activities

Sets goals, creates sales plans, and manages the sales process for assigned office(s) by providing employees with coaching and feedback, encouraging and reinforcing all sales behaviors and monitoring results

Makes customer service calls on present customers within the assigned market area to identify additional financial needs and ensure retention of the customer relationship

Maintains an awareness of new business opportunities with customers and actively refers and assists customers with obtaining specialized services from other departments

Serves as a member of the organization's sales team; makes group sales calls where these types of calls will improve the opportunity for new business development

Takes ownership of internal and external customer problems and/or requests, proactively seeks answers and/or provides solutions and follows up to ensure customer needs have been met

Actively participates in the community in a manner that reflects favorably on the organization; Participates in civic, professional, business, and community associations to develop new business and promote the company’s image in the community

Supervises assigned employees

Observes, coaches, and provides feedback to team to ensure excellent customer service

Provides guidance and support to team in resolving customer questions, problems, and concerns

Ensures that all office operations are performed in accordance with established company policies and procedures, either directly or through appropriate supervision

Qualification

Business DevelopmentSales LeadershipSupervisory SkillsRetail Banking ExperienceCustomer Relationship ManagementMicrosoft WordMicrosoft ExcelMathematics SkillsNotary ExperienceNMLS RegistrationInterpersonal SkillsCommunication Skills

Required

A minimum of four (4) years' related work experience or specialized retail banking education and training normally required

Ability to obtain and properly maintain a National Mortgage Licensing Registration (NMLS #) in order to take applications for loans that are secured by residential real estate is a requirement of this position

Ability to work a flexible schedule as required to meet operating needs

Regular and predictable attendance is required

Proficient reading, writing, grammar, and mathematics skills

Proficient interpersonal relations and communicative skills

Proficient PC skills, including working knowledge of Microsoft Word and Excel

A thorough knowledge of the features and benefits of all products and services

Knowledge of financial policies and procedures

Supervisory skills sufficient to manage employees

Ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 50 lbs. or less

Visual, auditory and speaking skills

Valid driver's license is required