CAC Corporation · 1 week ago
SAP Junior Helpdesk Engineer (Tier 1)
New York, NY
Full-time
Hybrid
Entry Level
$60K/yr - $70K/yr
2+ years expCAC America Corporation is a subsidiary of CAC Holdings Corporation, established in 1989, specializing in system development, integration, and operation. They are seeking a Junior SAP Helpdesk Engineer to provide Tier 1 technical support to users, troubleshoot issues, and assist with documentation and training.
Business DevelopmentBusiness Information SystemsInformation Technology
Responsibilities
Support users by troubleshooting Tier 1 technical issues related to SAP
Response to inquiries either in person or over the phone/email/chat
Escalate issues to team members, managers, and user companies’ Headquarters as needed
Provide technical training to users
Attend/coordinate meetings
Documentation for technical support (user manual, user announcement, procedures)
Access to the ticket system to keep logs/search past logs
Data entry in Excel, aggregation, and analysis using functions and pivot Tables
Qualification
Required
Use of SAP as a power user (at least 2 years)
Technical user support (at least 2 years)
Office 365 (Excel: intermediate level)
Fluency or business level in Japanese and English (and Spanish) languages
Strong problem-solving and analytical skills with the ability to clearly communicate and share solutions with fellow team members
Attention to details
Maintains high ethical standards in the workplace
Performs special projects and other miscellaneous duties as assigned by superior
Help desk: 2 years (Required)
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
CAC Corporation
CAC was originally founded in August of 1966 and was the 1st independent software development company in Japan.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-10-30IPO
Company data provided by crunchbase