Apply on Employer Site

Valeo · 3 days ago

Supply Chain Customer Satisfaction Analyst

Auburn Hills, MI

Full-time

Onsite

Mid Level

3+ years exp

Valeo is a global company focused on innovation for greener, safer, and smarter mobility. The Supply Chain Customer Satisfaction Analyst will monitor and improve supply chain performance for a defined customer portfolio, ensuring optimal customer service and effective communication.

AutomotiveIndustrial ManufacturingManufacturing

Hiring Manager

Maura Vanston (Levigne)

Responsibilities

Provide best in class Customer Service to the Customer

Ensure quick and qualitative Customer response to improve Customer satisfaction

Customize KPI management based on Customer’s priorities: Customer Service Rate, Past dues, Customer backorders, lost sales, claims and escalation requests…

Identify top offenders based on Customer’s KPI

Collect and challenge Valeo action plans from entities in deviation for a quick resolution. Ensure the data reliability, action plans consistency and robustness

Build, deploy and follow up the Customer’s Supply Chain roadmap considering applicable Valeo Supply Chain standards

Gather and share Customer’s latest rules linked to Supply Chain

Relay to the Valeo network Customer’s essential Supply Chain information as premises closing calendars or new logistics projects if any

Build, promote, follow and ensure training/certifications of Valeo counterparts on Customer’s tools, standards and expectations

Consolidate and ensure accuracy of the forecast and delivery performance metrics (Customer/Valeo view)

Publish periodic statements to Valeo management with qualitative and quantitative comments on deviations/offenders versus Customer’s targets

Consolidate and alert on penalty risks or invoiced penalties from the Customer

Maintain up-to-date Valeo Customer Service contacts directory for selected Customer

Build good working relationships cross-functionally with internal and external Customers

Represent Valeo when meeting with Customers in order to identify actions to improve our performance and to optimize the flows

Prepare and perform Valeo’s presentation to support the periodic reviews with Customers

Visit the Customer/Valeo Sites when needed

Support sites on dispute processes if any

Share with network concerned results on improvements achieved and lessons learned

Drive implementation and application of Valeo standards

Ensure availability of process documentation with process flows & works instructions

Drive continuous improvement of your Customer Service base and Valeo internal systems and processes

Realize benchmarking within the Customer Service Network in coordination with your Management

Take part in and possibly lead Supply Chain and Customer projects as appropriate

Qualification

Supply Chain ManagementCustomer ServiceAnalytical SkillsKPI ReportingSAPLean ManagementIT LiteracyQuality ExperienceSales ExperienceGoogle/Microsoft OfficeAPICS/CPIM CertificationCommunication Skills

Required

Bachelor's Degree in Business or Engineering with a Supply Chain & Logistics specialization

At least 3 Years in Supply Chain - Customer Service / Production Control

Customer care focus and experience is essential

Good analytical skills and experience of KPI reporting

Able to communicate professionally at all levels both verbally and in writing

IT literate, proficient in all Google/Microsoft Office tools, especially Sheets/Excel as required for reporting and analytical purposes (e.g. v-look up, pivot tables etc.)

Knowledge of SAP or other ERP system