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Highbar Physical Therapy · 1 day ago

Site Coordinator

Kingston, MA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Highbar Physical Therapy is a leading outpatient physical therapy practice experiencing significant growth. They are seeking a Site Coordinator to provide administrative training, oversee daily activities, and communicate closely with the Clinic Director.

FitnessHealth CareMedical

Responsibilities

Trains and onboards administrative staff (PCCs); trains Exercise Specialists on the administrative components of their role

Under the direction of the Practice Manager assists in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support

Participates in making and implementing recommendations to promote clinic efficiency and effectiveness

Responsible for the clinic's daily service excellence, including facility maintenance, IT issues, and excellent customer experience

Monitors key performance metrics: cancellations, no-shows, visits, customer service, authorization metrics

Oversees authorizations within the clinic or region

Answers multiple line telephone system, obtaining demographic and insurance information from new patients being scheduled for an initial evaluation

Collects co-payments from patients, clearly documenting transaction on a written receipt

Runs daily co-pay collection reports to ensure collection accuracy

Responsible for patient appointments, cancellations and reviewing therapist schedules to effectively fill openings through a medical records system, documenting pertinent conversations for future reference

Documents patient visits, faxing initial evaluations, discharge summaries and notes to the appropriate physician

Interfaces with insurance companies to obtain authorization for all insurances, including tracking visits approved

Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential

Regularly monitors patient accounts by frequently running detailed day sheet, POC compliance and balance report

Completes weekly reporting and dashboard items such as: Affidavit reporting, eligibility dashboard and active cases

Other duties may be assigned