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Heluna Health · 6 days ago

Outreach Supervisor

Los Angeles County, CA

Full-time

Onsite

Mid, Senior Level

$31.25/hr - $31.25/hr

1+ years exp

Heluna Health is a company focused on addressing community safety through mental health support. The Outreach Supervisor will lead a response team to assist unhoused individuals in crisis, coordinating with local stakeholders to connect them to necessary services and resources.

Health CareNon ProfitSponsorship

Comp. & Benefits

Hiring Manager

Elisa Meza

Responsibilities

Provides leadership as part of a two-person Response Team (RT)

Deploys with the team to respond to diverted incidents from the city

Provide de-escalation and stabilization interventions

Enroll unhoused individuals in the Homeless Management Information System (HMIS) and update client information in HMIS

Ensure clients are assessed for income and public benefits

Provide transportation assistance when feasible and appropriate

Ensure that high-acuity clients are connected with the appropriate resources, including the Department of Mental Health, Department of Health Services, and multi-disciplinary teams

Monitor and follow up with individuals and service providers to confirm the timely completion of referrals and linkages, access to services and maintenance of services, documentation of follow-up, service status, and attainment in HMIS

Assist in the transportation of unhoused individuals during adverse weather events or city-declared emergencies

Establish positive relationships with clients, staff, and other providers in the community; foster a cooperative work environment

Minimize service duplication and maximize service delivery by coordinating outreach efforts and care with the Service Planning Area, lead agencies, and other homeless outreach teams within CIRCLE areas

Mentor and train staff on developing proper outreach skills, which include directing them to follow proper policies and procedures

Maintain data as required by the program

Acts as On-Call Supervisor, some nights and weekend on-call shifts may be required

Other duties as assigned

Qualification

Case managementMental health knowledgeSubstance abuse counselingSupervisory experienceCommunity resource knowledgeCustomer serviceAnalytical skillsComputer skillsSpanish languageConflict resolutionCommunication skills

Required

Bachelor's degree in social work, psychology, or a similar field, with at least one year of experience working with PEH or vulnerable populations and providing case management to vulnerable populations, preferably those living with mental illness and/or substance use disorders

Associate's degree in social work, psychology, or a similar field, with at least two years of experience working with and providing case management to PEH or vulnerable populations, preferably those living with mental illness and/or substance use disorders

Certification in substance abuse counseling (e.g., CAADE, CCAPP), Certified Peer Support Specialist, Certified Psychiatric Technician, or another mental health professional qualification agreed to by MOCS, with at least one year of experience working with and providing case management to PEH or vulnerable populations

Minimum of 3 years supervisory experience preferred

Must possess a valid California Drivers License

Driver must be 21+ with none of the following in the past 3 years: any 2-point convictions; or more than 2 moving violations; or more than 1 moving violation and 1) at-fault or a passenger handling accident

Successfully pass the background check

Preferred

Residence within the Zones, zip codes, or Council Districts of the Pacific CIRCLE Zone per the below map: El Segundo, Westchester, Playa Del Rey, Playa Vista, Mar Vista, Venice, Palms

Advanced level of knowledge of the client population and their complex needs, including homelessness, financial instability, medical and mental health, and substance abuse

Experience in a community-based setting serving ethnically diverse, low-income clients. Knowledge of community resources and experience in community settings

Ability to use computers/internet to look up information and enter relevant notes

Conflict resolution skills

Customer service orientation

Analytical ability and skills to handle and solve complex issues and problems

Computer knowledge/skills or ability to learn

Excellent oral and written communication skills

Language capability: Spanish