Monarch Management Corporation · 1 week ago
Retail Team Member
Laredo, TX
Full-time
Onsite
New Grad, Entry Level
$900/wk - $1,300/wkMonarch Management Group, Inc. is a sales consulting partner focused on shared success. They are seeking a Retail Team Member to guide customers through AT&T's selection of cell phones and wireless technology, providing personalized recommendations and support.
Insurance
Responsibilities
Provide accurate guidance on AT&T flagship smartphones, mobile operating systems, and 5G device compatibility to support informed customer decisions
Educate shoppers on AT&T 5G hardware by translating camera performance, processor speed, battery life, and storage features into clear everyday benefits
Assess customer mobile usage to recommend personalized device upgrades, wireless accessories, and protection options that enhance long‑term reliability
Process device activations, upgrades, and trade‑in evaluations with precision while maintaining CRM accuracy and meeting AT&T documentation standards
Troubleshoot initial setup tasks, including data transfers, account syncing, and app restoration, to ensure a smooth and reliable out-of-the-box experience
Advance professional development by mastering Monarch Management’s retail playbook and progressing toward managing premium wireless customer accounts
Qualification
Required
High school diploma or GED required
Experience in retail sales, hospitality, or personalized customer service where maintaining a professional brand image was a daily requirement
Strong communication and problem-solving skills to explain technical cellular specifications and resolve account questions with a warm, personal demeanor
Proficiency in digital tablets, mobile diagnostic tools, and CRM platforms to manage professional customer records and track daily performance KPIs
Preferred
Bachelor's degree in Business, Marketing, or Communications is preferred for those pursuing a professional leadership track
Balances speed and service to ensure every interaction feels smooth and personalized
Approaches each customer with professionalism, patience, and genuine attentiveness
Navigates high-volume retail traffic while maintaining consistent service quality
Communicates technical product details in a clear, customer-friendly manner
Benefits
Employee discount
Company
Monarch Management Corporation
Monarch has been dedicated to providing a portfolio of specialized insurance products specifically designed for children, youth and students, including student accident, student athletic, student health, special risk, catastrophic accident, and children's health insurance plans.
Founded in 1991
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-09-15Acquired
Company data provided by crunchbase