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Project Renewal · 2 days ago

Operations Coordinator

New York, NY

Full-time

Onsite

Mid, Senior Level

$30.77/hr - $30.77/hr

2+ years exp

Project Renewal is focused on providing comprehensive services for homeless women diagnosed with mental illness and/or substance use disorders. The Operations Coordinator will supervise Residential Aides, assist in overseeing departmental tasks, and ensure the safety and smooth operation of the shelter.

Addiction TreatmentHealth CareHealth DiagnosticsNon Profit

Responsibilities

Supervise Residential Aides assigned to the 4pm-12am and 12am-8am shifts to ensure the safety and smooth operation of the shelter

Assists the Assistant Director in overseeing departmental tasks and goals as well as overall facility operations

Serve as lead manager in the absence of more senior managers

Provide wrap-around overtime coverage as needed

Perform crisis intervention when required which includes handling Priority One incidents

Participate in the design and implementation of program improvements, policies, procedures and other strategic planning efforts

Provide emergency first aid/CPR assistance when needed

Keeps records and assists staff in updating the client data summary sheets used for weekly/monthly meetings

Maintains an updated filing system so files can be easily retrieved and ensures that record keeping criteria are followed

Provides training of staff through on-site sessions as well as referrals to outside training sources

Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries

Participates in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues

Performs other duties as assigned by the Assistant and Program Directors

Qualification

Fire Guard certification F-02Fire Safety Coordinator F-80Trained in De-escalationCultural CompetencyOOPP Train the Trainer certifiedCase management softwareMicrosoft Office SuiteTeam buildingLeadershipCommunicationOrganizationalInterpersonal

Required

Associates Degree plus experience as outlined in item 1 below, or

H.S. Diploma or GED plus experience as outlined in item 2 below or

Bachelor's Degree

Fire Guard certification F-02 or Fire Safety Coordinator F-80; Trained in De-escalation; Cultural Competency; OOPP Train the Trainer certified

Minimum of one (1) year of experience working with people diagnosed with mental illness or having addiction or substance use issues

Minimum of two (2) years of experience working with people diagnosed with mental illness or having addiction or substance use issues; one (1) of which were in a supervisory capacity

Preferred

Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills

Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population

Excellent oral, writing, and listening skills are a must

The ability to work well within a highly-pressured, deadline environment, while meeting the short and long term mandates of the program

An ability to interface with clients as well as all levels of staff

Knowledge of case management software as well as proficiency in Microsoft Office Suite