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Home Comfort Experts · 1 day ago

Electrical Manager

Mishawaka, IN

Full-time

Onsite

Mid, Senior Level

$85K/yr - $100K/yr

5+ years exp

Home Comfort Experts is seeking an Electrical Manager to oversee the operations of their electrical department. The role involves leading and motivating the team, providing technical assistance, and ensuring high-quality service to customers while developing the operational team.

Air TransportationBusiness DevelopmentHeating Ventilation and Air Conditioning (HVAC)Real Estate

Comp. & Benefits

Responsibilities

Provide technical assistance to Technicians when requested or when necessary to ensure high quality of service to customer

Lead, direct, and motivate department to reach their highest level of potential and achieve maximum motivation and attitude within service department

Invest time on personal development to increase personal leadership within departments

Provide ongoing technical and safety training to ensure we maintain the level of knowledge and skills to do quality work, promote a safe working environment and prepare for future growth

Ensure all Technicians have the necessary tools, equipment, and manpower to maximize their potential to provide the highest quality service to our customers as possible

Work with the dispatch department to make sure the right technician goes to the right job

Manage and guide service technicians, as well as maintain involvement with call Center Manager, Lead Coordination, and Dispatch Center Managers daily

Consistently provide service and sales performance support to the techs via ride a longs, site visits, and coaching calls

Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s

Help develop annual budgets, control expenses, and meet or exceed plan

Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes

Train, develop and hold your team accountable to exceptional customer satisfaction and performance standards

Oversee customer issue resolution including site visits, oversight of repairs, and follow ups

Other tasks and responsibilities as required to maintain efficient department operations

Qualification

Electrical experienceService managementBudget managementCustomer serviceTeam managementAdministrative tasksIndustry regulations knowledgeCommunication skills

Required

5+ years of Service Management preferred

7-10 years of experience as an Electrician preferred

Strong communication skills. You're outgoing, self-motivated, and a team player

Experience managing a departments budget

The ability to effectively manage team members

The ability and willingness to learn the industry standards and practices, including product details and company services offered

Exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to provide services and taking care of any customer concerns or complaints quickly and professionally

The ability and willingness to perform administrative tasks

Working knowledge of industry regulations, restrictions, and laws. You'll ensure your team adheres to all regulations

A talent for resolving customer issues by developing and maintaining great relationships with customers

You'll regularly audit all projects to ensure all standards are met and that all work is carried out effectively, correctly, and thoroughly

Oversight of team members performing inspections, preparing reports, and doing installs and repairs; if necessary, you'll carry out these job duties personally to ensure the highest quality of work

Driver's License (Required)