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Priovant Therapeutics · 1 day ago

Regional Director, Patient Services & Reimbursement (Northeast)

United States

Full-time

Remote

Director/Executive

$265K/yr - $285K/yr

8+ years exp

Priovant is committed to developing therapies for autoimmune diseases and is building a Patient Services organization to support patients and providers. The Regional Director, Patient Services & Reimbursement will lead a regional team to navigate access and affordability for therapy, ensuring launch readiness and ongoing commercial success.

Biotechnology

Responsibilities

Recruit, onboard, and lead a high-performing regional team of Patient Access Liaisons (PALs), setting clear expectations for performance, quality, and patient-first execution

Serve as a player/coach by directly managing a designated key account or territory, modeling best practices in patient access execution, HCP engagement, and escalation management

Drive accountability against key performance indicators (KPIs) including time-to-therapy, access resolution, patient experience, and adherence support

Foster a culture of urgency, ownership, and disciplined execution in a fast-moving launch environment

Oversee and coach PAL engagement with HCP offices, clinics, and hospitals to educate on prior authorization requirements, payer policies, and patient support services

Ensure timely and effective resolution of access barriers through coordination with Case Management, specialty pharmacy partners, market access, and internal stakeholders

Support HCP offices through benefits verification, PA submission, appeals, and renewal processes to minimize delays in patient care

Ensure high-touch, compliant engagement with patients and caregivers regarding insurance coverage, out-of-pocket costs, affordability options, and therapy access

Reinforce accurate and appropriate use of copay assistance, bridge programs, and foundation support

Lead resolution of complex patient access and affordability challenges, providing hands-on problem-solving support and coaching to PALs through high-impact or escalated cases

Provide field-based insights on patient challenges, payer dynamics, and provider feedback to inform program optimization

Partner closely with Commercial Operations, Physician Engagement, Compliance, Legal, and specialty pharmacy partners to ensure aligned execution

Support launch readiness by ensuring PALs are trained, compliant, and prepared to operate independently on day one

Monitor regional performance metrics and trends; proactively address gaps in execution or capability

Leverage CRM and analytics tools to track field activity, outcomes, and access barriers

Ensure all field activities comply with HIPAA, OIG guidance, and applicable pharmaceutical industry standards

Qualification

Patient access experienceReimbursement knowledgeField team leadershipPrior authorization navigationSpecialty pharmacy workflowsAffordability programsJudgmentExecutive presencePatient-first mindset

Required

Bachelor's degree required

8–12+ years of experience in patient access, reimbursement, patient services, or related field-based roles, including experience in rare disease, ultra-specialty, or similarly complex therapeutic areas

Prior experience leading and developing field teams