Definitive Healthcare · 1 week ago
Lead Customer Engagement Manager
Framingham, MA
Full-time
Hybrid
Mid, Senior Level
$107K/yr - $154K/yr
7+ years expDefinitive Healthcare is a data and analytics company focused on the healthcare sector. As a Lead Customer Engagement Manager, you will be responsible for driving customer outcomes and net dollar retention for a portfolio of life sciences customers, while guiding them in applying healthcare commercial intelligence to their business initiatives.
AnalyticsArtificial Intelligence (AI)CRMHospitalInformation ServicesMedicalSaaS
Responsibilities
Partner with Account Management to accelerate adoption and retention of Definitive Healthcare’s data products and services across life sciences customers by applying domain and product expertise and to customer-specific challenges and workflows
Lead end-to-end onboarding by aligning stakeholders on strategic goals, prioritizing high-value use cases, and guiding implementation, training, and early-stage adoption
Provides actionable thought leadership by connecting domain expertise to real-world business challenges, helping customers maximize their usage of healthcare commercial intelligence
Deliver strategic insights during QBRs and executive conversations by demonstrating measurable outcomes driven by product usage, analytics, and services
Design value roadmaps that align with evolving business objectives and market trends to proactively identify expansion opportunities
Monitor customer engagement data, usage patterns, and health scores to proactively address risks and opportunities, and design proactive strategies to drive retention and growth
Oversee end-to-end delivery of advanced analytics, data integration, or other services projects — coordinating internal teams, managing timelines, and ensuring business impact
Collaborate cross-functionally with Product, Sales, and Marketing to inform product roadmap priorities, go-to-market positioning, and strategic enablement initiatives
Contribute to internal capability building by leading training sessions, creating reusable assets, and fostering a culture of excellence across Customer Experience and adjacent teams
Qualification
Required
7+ years of deep experience as Customer Success Manager or Consultant servicing life sciences customers
Demonstrated ability to retain and grow a portfolio of enterprise customers, with a track record of driving renewals and expansion through value realization, executive engagement, and consultative account leadership
Demonstrated success in influencing technical and non-technical stakeholders across all levels—including C-suite executives—by translating complex concepts into clear, strategic insights
Strong understanding of life sciences data domains and coding standards, including claims, EMR, lab, SDOH, clinical trials, genomics, KOLs, ICD, CPT/HCPCS, NDC, and their application in bringing therapies to market
Proficiency with analytics platforms (e.g. SQL, Python, Databricks, Snowflake, Tableau, APIs) and modern cloud infrastructure (AWS, Azure, GCP)
Preferred
Experience supporting BioPharma or MedTech functions such as Commercial Strategy, Medical Affairs, HEOR, Market Access, or R&D strongly preferred
Benefits
Medical, dental, and vision coverage
Unlimited paid time off
Participation in the company’s 401(k) plan with employer contribution
Competitive benefits package including great healthcare benefits and a 401(k) match
Company
Definitive Healthcare
Definitive Healthcare aims to transform data, analytics and expertise into healthcare commercial intelligence.
501-1000 employees
H1B Sponsorship
Definitive Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (4)
2023 (8)
2022 (16)
2021 (24)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
22C Capital
2021-09-15IPO
2019-10-02Private Equity
2015-03-02Private Equity
Leadership Team
Kevin Coop
Chief Executive Officer
Rick Booth
Chief Financial Officer
Recent News
2025-11-11
2025-11-08
2025-11-08
Company data provided by crunchbase