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AMEX Healthcare · 1 day ago

Senior Manager-Marketing Business Operations

New York, NY

Full-time

Hybrid

Senior Level

$104K/yr - $175K/yr

5+ years exp

American Express is a leading payments provider with a strong commitment to innovation and customer service. The Senior Manager, Marketing Business Operations will lead efforts in operational excellence, ensuring risks are managed and control management is implemented effectively across the organization.

Freight ServiceMedicalPharmaceuticalProcurement

No H1B

Responsibilities

Foster a culture of risk awareness and ongoing improvement within GCSM

Facilitate the understanding and use of the risk governance framework through regular communication

Enable and monitor the integration of changes in the Operational Risk framework

Prepare and present detailed reports on Operational Risk Management (ORM) metrics, issue/finding status, trends, and outcomes

Support the day-to-day internal and external exam management process, working with the GCSM and Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)

Conduct independent root cause analyses focused on identifying underlying process vulnerabilities that require risk reduction measures to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses to prevent recurrence and inform control design/ enhancement

Provide strategic direction to senior management on process risk issues and mitigation strategies

Own and manage all BU Risk and Control Self-Assessment (RCSAs) to ensure they are accurately followed

Support GCSM with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations

Be a key leader for sharing insights, better practices, themes, etc. across GCSM

Qualification

Operational Risk ManagementProcess ImprovementProject ManagementAnalytical SkillsCommunication SkillsInfluencing SkillsInterpersonal SkillsAttention to DetailProblem-Solving

Required

5-7 Years exposure to or experience with operational risk management (e.g., within Control Management, Risk, and/or Internal Audit function). Understanding of critical operational risk management lifecycle activities

Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts

Exceptional oral and written communications skills

Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required

Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability

Exposure to or familiar with operational risk management lifecycle / control management activities

Strong internal partner management skills with proven ability to influence & negotiate

Strategic, analytical, problem-solving mindset; ability to problem solve and make decisions or drive to fast resolution

Proven experience in process improvement, operational excellence, or related field

Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards