Educators Credit Union ยท 1 day ago
Member Solutions Representative
Mount Pleasant, WI, US
Full-time
Onsite
Entry Level
1+ years expEducators Credit Union is a financial services provider seeking a Member Solutions Representative. The role involves contacting members who are delinquent on loans to assess their situation and assist them in bringing their loans up to date, while also managing various member solutions tasks.
Financial Services
Responsibilities
Contacts delinquent accounts by phone and mail; takes appropriate action to bring current. Assist in forwarding written documentation of loans and negative balance accounts to 3rd party collectors
Assist in the processing of other member solutions department task including but not limited to tow notices, CPI claims, homeowners' insurance, deceased account notifications
Answer general collections line; process payments from 3rd parties (collection agencies, trustees, CCC)
Skip trace members to locate and obtain contact information, process validation requests and credit disputes
Perform other duties as assigned
Qualification
Required
One year to three years of similar or related experience
A high school education or GED
Work involves extensive personal contact with others and is of a personal or sensitive nature
Motivating, influencing, and/or training others is key at this level
Fostering sound relationships with other entities (companies and/or individuals) becomes necessary
Ability to influence and/or sell ideas or services to others
Physical requirements include standing, sitting, using hands and fingers, reaching including reaching above the shoulders, talking and hearing, visual acuity, occasional stooping, crouching, or kneeling, and occasional lifting a maximum of 15 pounds
Equipment used includes, but is not limited to the following: computer, keyboard, mouse, telephone, copiers, printers, fax machine, scanners, and other standard office equipment and supplies
Company
Educators Credit Union
Serving Southeast Wisconsin Since 1937 Educators Credit Union was founded by teachers in 1937 so members could borrow and save money at fair and reasonable interest rates.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jimmy Justman, CPA, MBA
Chief Financial Officer
Jim Henderson
Retired - Chief Administration Officer/Business Development
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