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Illumio · 1 week ago

Head, Global Technical Account Management

United States

Full-time

Remote

Director/Executive

$202K/yr - $242K/yr

10+ years exp

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. The Head of Global Technical Account Management will lead a team focused on accelerating customer value, collaborating with cross-functional teams, and establishing trusted advisor relationships with clients to ensure successful adoption of Illumio's solutions.

Cloud SecurityCyber SecurityData CenterSaaSSecurity

Growth Opportunities

H1B Sponsor Likely

Responsibilities

You will lead our growing Technical Account Management team, a group of professionals focused on accelerating customer value

Collaborate with cross-functional teams such as Training, Support, Engineering, Professional Services, and Product to assemble the appropriate resources for each account

Develop product knowledge to advise customers on technical and industry best practices

Track TAM portfolio assignments, progress, and results on an ongoing basis

Inspect customer adoption issues and increase adoption health where required to ensure that customers rapidly adopt Illumio's solutions and expand on our platform

Establish “trusted advisor” relationships with the management and technical teams on the customer side while working with our account team to extend Illumio’s footprint

Lead and support meetings with internal and external stakeholders on major accounts

Identify areas of risk, ensure all stakeholders are aware, and drive mitigation plans

Generate a monthly summary of accounts’ statuses, producing improvement plans to drive adoption wherever necessary

Travel to customer sites and company headquarters may be required

Qualification

Customer relationship experienceProfessional management experienceClear communicationTeam growth strategyProblem solvingTalent developmentEscalation mitigationDocumenting customer successesCross-functional collaboration

Required

A customer-focused approach to leadership

Win-win problem solving and consensus-building approach within cross-functional teams

Proactive identification and communication of critical decision points, issues, and resolution

Experience identifying, hiring, and developing top talent

Autonomy in decision making

10+ years of customer relationship experience

6+ years of professional management experience

Clear and compelling communication

Ability to execute a team growth strategy as the business requires

Escalation mitigation experience

Expertise in documenting customer successes

Company

Illumio

Glassdoor4.1

Illumio, the breach containment leader

Founded in 2013

Sunnyvale, California, USA

501-1000 employees

http://www.illumio.com

H1B Sponsorship

Illumio has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (44)

2024 (26)

2023 (21)

2022 (12)

2021 (19)

2020 (24)

Funding

Current Stage

Late Stage

Total Funding

$557.5M

Key Investors

Thoma BravoJ.P. Morgan Asset ManagementGeneral Catalyst

2021-06-23Series F· $225M

2019-02-07Series E· $65M

2017-06-07Series D· $125M

Leadership Team

Andrew Rubin

CEO & Founder

Anup Singh

Chief Financial Officer

Recent News

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Accel.

Accel Portfolio -Illumio.

2025-12-15

Company data provided by crunchbase