Apply on Employer Site

Lithia & Driveway · 3 days ago

Ferrari Service Support Coordinator

Minneapolis, MN

Full-time

Onsite

New Grad, Entry Level

$17/hr - $18/hr

Lithia & Driveway is a dealership seeking a Service Administrator to join their team at Twin Cities Performance Ferrari. The role involves scheduling appointments, welcoming clients, and providing administrative support to ensure high levels of service.

AutomotiveRetail

Responsibilities

Schedules appointments for service via telephone, e-mail and in person

Welcome clients when they arrive in the Service Area. Determine the nature of visit and escort the client to the appropriate department/area

Inform and introduce the client to the Advisor and explain the nature of the visit. Maintain a consistent level of communication with Service Advisors in order to properly coordinate which advisor is available to meet with the next arriving client

Provide information to appropriate store personnel regarding client needs and expectations to help ensure the entire team is prepared to provide the highest level of service to the client

Provide administrative support to the staff when necessary

Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals. Process warranty claims in a timely manner, as the repair orders are closed