SPS · 5 days ago
Lead Mailroom Associate
West Chester, Ohio, United States
Full-time
Onsite
Mid, Senior Level
2+ years expSPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe. The Lead Mailroom Associate provides oversight of mail and shipping/receiving services, ensuring efficient operations and exceptional customer service while leading the onsite client services team.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Deliver exceptional customer service to all employees and serve as the primary point of contact for mail and package inquiries
Receive, process, log, distribute, and ship mail and packages using chain-of-custody systems while maintaining accurate records
Operate and maintain mailroom and office equipment, including postage meters, copiers, and folding/inserting machines
Oversee daily mailroom operations, including task assignments, workflow prioritization, and progress tracking
Train and support backup staff and provide guidance on policies, procedures, and best practices
Maintain a clean, organized Business Service Center and monitor office supply levels, submitting work orders as needed
Provide reception, concierge, or hospitality coverage when required
Collaborate with the supervisor to support day-to-day operational needs and staffing requirements
Qualification
Required
High School Diploma or equivalent required
2+ years of relevant experience preferred, with 1+ year in a lead or supervisory role
Strong time management, problem-solving, and analytical skills
Ability to work assigned schedules and maintain a professional appearance
Commitment to adhering to company policies and procedures
Strong communication, organizational, and customer service skills
Ability to multitask, work independently, and manage competing priorities
Proficiency with MS Office and mailroom-related systems and equipment
Working knowledge of shipping and receiving procedures, including proper packing methods
Sound judgment when handling confidential or sensitive materials
Regular physical activity, including lifting packages up to 40 lbs. and up to 60 lbs. using a wheeled cart
Ability to stand, walk, bend, kneel, and sit for extended periods
Manual dexterity required to operate standard office and mailroom equipment
Ability to communicate effectively using vision, hearing, and oral/written comprehension
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2025-09-12
Company data provided by crunchbase