London Computer Systems · 1 day ago
Technical Support Specialist
Cincinnati, OH, US
Full-time
Hybrid
New Grad, Entry LevelLondon Computer Systems (LCS) is hiring Technical Support Specialists to join their Product Support team. This role involves becoming an expert in Rent Manager software, troubleshooting technical issues, and guiding customers through their inquiries to enhance their experience with the product.
Information TechnologySoftware
No H1B
Responsibilities
Become an expert in Rent Manager and its related applications
Troubleshoot software and technical issues via phone, email, and remote sessions
Guide users with clear communication and best practices
Document and track issues using ticketing software
Collaborate with internal teams to improve processes and customer satisfaction
Qualification
Required
Previous experience in technical support, help desk, or customer-facing service role
Strong problem-solving, troubleshooting, and communication skills
Familiarity with tools like ticketing systems, remote support, or softphones
Working knowledge of Windows, Office 365, and basic networking (WAN/LAN)
Accountability and adaptability in a fast-paced environment
Preferred
IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports
Backgrounds in retail management, tutoring, training, or teaching are also a great fit
Benefits
Health
Dental
Vision
Life insurance
401(k) with company match
Paid time off
10 company holidays
Paid medical leave/disability
Wellness program rewards
Company
London Computer Systems
LCS is a leading supplier of property management software with integrated technologies.
Founded in 1987
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Charles (Chuck) Stevens, CPA
Chief Financial Officer
Joe Easton
Rent Manager® Channel Partner Manager
Recent News
2025-06-24
Company data provided by crunchbase