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Main Street Auto · 1 day ago

Automotive Service Advisor | No Weekends

Fletcher Automotive, Fletcher NC

Full-time

Onsite

Mid Level

3+ years exp

msautomotive is seeking a highly organized and customer-focused Service Advisor to join their automotive service team. The role involves managing customer interactions, coordinating services, preparing cost estimates, and ensuring customer satisfaction throughout the vehicle maintenance and repair process.

AutomotiveConsumer

Responsibilities

Greet customers and provide a warm, friendly, and professional atmosphere

Act as the main point of contact for customers, understanding their concerns and requirements

Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians

Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources

Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services

Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines

Prepare accurate and detailed cost estimates for parts, labor, and additional services required

Explain cost estimates to customers, providing clear and understandable explanations

Obtain customer approval for repairs, ensuring transparency and consent throughout the process

Create and manage repair orders, documenting all services performed, parts used, and additional recommendations

Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements

Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks

Follow up with customers to ensure their satisfaction and address any concerns or issues promptly

Handle customer complaints professionally and escalate as necessary to resolve them effectively

Strive to exceed customer expectations, providing personalized and exceptional service

Qualification

Service Advisor experienceTechnical knowledge of automotive systemsAutomotive software proficiencyCommunication skillsOrganizational skillsCustomer-oriented mindset