OMS National Insurance (OMSNIC) ยท 1 day ago
Policyholder Services Representative
Schaumburg, IL, US
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $60K/yr
2+ years expOMSNIC is dedicated to serving and protecting oral and maxillofacial surgeons and dental professionals nationwide. The Policyholder Services Representative will handle inquiries from policyholders and agents, ensuring timely and accurate resolutions while providing superior customer service.
Insurance
Responsibilities
Warmly and sincerely receive incoming policyholder inquiries
Document and research all requests
Communicate and coordinate with the Underwriting Department to update policyholder status and initiate any changes
Follow-up with all parties as needed to provide timely, accurate resolution
Strive to resolve all requests on the day received
Warmly and sincerely receive incoming agent inquiries
Document and research all requests
Coordinate with the Underwriting Department to update policyholder status and initiate any changes
Liaison between the agent and Underwriting Department to ensure everyone has the most current policyholder information
Follow-up with all parties as needed to provide timely, accurate resolution
Strive to resolve all requests on the day received
Provide timely, accurate responses to all internal and external requests
Accurately use systems to obtain policyholder information and document policyholder communication
Processes endorsement requests, credentialing letters and loss runs within established timeframes
Manages daily reports and incoming mail through department queues
Other duties as assigned
Qualification
Required
High School Diploma or GED
Two to three years related experience
Proficient in Microsoft Word (including mail merge), Excel and the Internet
Proficient in, or ability to learn, PAC, OMStock, and ImageRight
Type 50 or more words per minute
Excellent verbal and written communication skills (includes writing business letters)
Strong interpersonal skills and ability to patiently respond to the most challenging client
Solid listening skills and a professional, courteous manner
Effectively manages and organizes all activities to resolve issues on the day received
Follows instructions independently, responds quickly to requests and works well under pressure
Creative problem solver; also knows when to elevate issue to the manager
Contributing team member to achieve organizational and departmental objectives
Maintains positive attitude towards assignments and easily adapts priorities to meet company needs
Maintains good working relationship with all employees including co-workers, managers and executives
Benefits
Medical, Dental, and Vision Insurance
401(k)
Short and Long-term disability
Life Insurance
Employee Assistance Program
Free onsite fitness center membership
Long-term incentive plan
Educational Assistance and rewards program
Paid Time Off
Paid Holidays
Paid parental leave
Company
OMS National Insurance (OMSNIC)
Founded in 1987, OMSNIC is the leading provider of professional liability insurance to oral and maxillofacial surgeons, insuring more than 85 percent of eligible OMS nationwide.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
L
Luis Ugaz
Chief Information Officer
Company data provided by crunchbase