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GitLab · 4 days ago

Manager, Customer Success Engineers

United States

Full-time

Remote

Mid, Senior Level

$107K/yr - $230K/yr

GitLab is an open-core software company that develops an AI-powered DevSecOps Platform used by over 100,000 organizations. The Manager, Customer Success Engineers will lead a team of technical specialists to drive GitLab adoption and value realization, designing and executing scalable technical enablement programs while collaborating with cross-functional teams to enhance customer experience.

Cloud SecurityDeveloper ToolsDevOpsOpen SourceSaaS

Comp. & Benefits

Responsibilities

Lead a distributed team of Customer Success Engineers in the Americas to drive GitLab adoption and technical value realization across a pooled book of business

Develop and execute scalable technical enablement strategies and programs that help customers use GitLab for source code management, CI/CD, DevSecOps, and Agile planning

Drive creation of repeatable frameworks and systematic solutions that remove adoption barriers and support measurable customer business outcomes

Collaborate closely with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives, supporting retention and expansion across accounts

Use data and performance indicators to assess program effectiveness, identify adoption trends, and adjust technical initiatives for greater impact at scale

Mentor and coach team members to strengthen their DevSecOps expertise, customer engagement skills, and ability to translate technical capabilities into business value

Champion the voice of the customer by translating field insights and technical pain points into actionable feedback for Product, Engineering, and other cross-functional teams

Partner with internal stakeholders to ensure customer feedback, feature requests, and adoption insights inform roadmap priorities and improvements to the overall customer experience

Qualification

DevSecOps expertiseTechnical enablement programsSoftware development backgroundCustomer success strategiesData analysis skillsTeam leadershipCollaboration skillsCommunication skillsGrowth mindset

Required

Strong understanding of DevSecOps practices, with the ability to connect GitLab capabilities across source code management, CI/CD, security, and Agile planning to tangible business outcomes

Experience leading and developing technical teams in a distributed, remote environment, with a focus on customer outcomes and scalable impact

Background in software development or engineering that enables you to guide technical conversations, remove adoption barriers, and design effective enablement paths

Experience designing and implementing scalable customer success or technical enablement programs, using data to measure impact and refine approaches

Ability to translate complex technical concepts into clear, outcome-focused messaging for both technical and non-technical stakeholders

Proven skill in collaborating with Sales, Renewals, and other cross-functional teams to align technical adoption work with commercial objectives

Comfort using customer insights and feedback to influence internal priorities, including product, process, and program decisions

Openness to diverse backgrounds and transferable skills, with a growth mindset toward learning GitLab's platform and evolving DevSecOps practices