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Anywhere Real Estate Inc. · 3 days ago

Client Experience Specialist (Licensed) - Eastern time US Based Remote

United States

Full-time

Remote

Entry, Mid Level

$21/hr - $23/hr

2+ years exp

Anywhere Real Estate Inc. is a leading company in the real estate sector, and they are seeking a Client Experience Specialist to manage non-licensed and limited licensed aspects of real estate transactions. The role involves ensuring a seamless experience for agents and clients by handling administrative tasks, coordinating documentation, and maintaining communication throughout the transaction process.

Commercial Real EstateInsuranceProperty ManagementReal EstateReal Estate Brokerage

Growth Opportunities

Responsibilities

Perform non licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner

Ensure your real estate license remains in good standing to perform authorized licensed tasks, including drafting contract addendums and amendments

Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems

Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties

Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close

Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts

Regularly update and manage communication with all parties involved in the transaction

Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience

Qualification

Real Estate ExperienceActive Real Estate LicenseTransaction ManagementAnalytical ThinkingProcess ManagementCustomer ServiceCommunication SkillsCollaborationAdaptability

Required

Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience required

Active real estate license in good standing preferably in one of the states specified on the job posting

Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment

People first approach - keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process

Technical - ability to learn and navigate multiple software systems with an elevated level of competency while demonstrating comfort with transaction management and financial tools

Analytical Thinking & Transaction Accuracy - able to apply strong critical thinking and problem-solving skills to ensure precise management of financial details such as expenses, invoices, and commission calculations while analyzing data to identify discrepancies, resolve issues promptly, and maintain compliance and data integrity

Process Management - able to effectively manage end-to-end workflows, prioritize tasks, and ensure timely completion of transaction processing

Partnership/Collaboration - the individual remains open to others' ideas and exhibits willingness to try new things

Oral/Written Communication - the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues

Quality Assurance - demonstrates accuracy and thoroughness and monitors their own work to ensure quality

Adaptability - the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes or delays while remaining resilient

Building Collaborative Relationships - the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information and support