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Live Nation Entertainment · 1 week ago

Box Office Representative- Fillmore Silver Springs

Silver Spring, MD

Part-time

Onsite

New Grad, Entry Level

$17.65/hr - $20/hr

Live Nation Entertainment is the world’s leading live entertainment company, and they are seeking a Box Office Representative to assist guests at live events. The role involves selling admission tickets, maintaining guest lists, and providing customer service both in person and over the phone.

ConcertsEvent PromotionEventsMedia and EntertainmentTicketing

Responsibilities

Ensure compliance of cash handling policies and procedures

Balancing and reconciling daily/nightly ticket sales

Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock

Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable

Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives

Assisting Manager & Supervisor with internal Ticket Orders and Reports

Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc

Prompt, courteous and knowledgeable customer service both in person and over the phone

Facilitate night of show Will Call & Guest List Operations

Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)

Work with Guest Services/Operations on any ADA requirements

Providing knowledge of upcoming events & upgrades available

Knowledgeable on the events culture and genre

Providing positive energy

Daily operations on Ticketmaster host system for sales and other tasks

Following opening and closing shift procedures

Follow standards and processes for ticket types, ancillary events and qualifiers

Maintain call center phone system, and keep current all phone menus and calendars of events

Assist in maintaining Box Office cleanliness

Follow dress code policy – business casual

Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)

Collecting, storing and tracking Lost & Found as necessary

Assist Manager & Supervisor in any tasks as they arise

Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs

Ensure compliance with ADA ticket laws

Qualification

Cash HandlingCustomer ServiceTicketmaster host systemMicrosoft ApplicationsTicket sales knowledgeLive entertainment operationsIdentifying counterfeit cash/IDsCultural toleranceAttention to detailFlexible schedule

Required

Knowledge of Cash Handling

Knowledge of Phone & In Person Customer Service

Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)

Flexible schedule (days/nights, weekends and holidays)

Tolerance of all cultures, music and art forms

High School Diploma

Preferred

Attention to detail in a multi-tasked environment

Knowledge of ticket sales

Experience in working in live entertainment operations

Ticketmaster host system experience

Experience in identifying counterfeit cash / ID's

Benefits

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Company

Live Nation Entertainment

Glassdoor4.0

Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of Priority Records.

Founded in 1996