HBF Foods · 1 week ago
NetSuite Business Analyst
Knoxville Metro
Full-time
Hybrid
Mid Level
$70K/yr - $85K/yr
3+ years expHBF Foods is seeking a highly organized, detail-oriented Business Analyst to manage item-master data in NetSuite and provide support for users. The role involves training staff, documenting standard operating procedures, and collaborating with various departments to ensure data integrity and system efficiency.
Food Production
No H1B
Hiring Manager
Lorie Lane
Responsibilities
Own creation, maintenance, and governance of item records across all subsidiaries, locations, and business units
Enforce naming conventions, categories, units of measure, costing methods, and other critical attributes
Audit regularly for duplicates, inconsistencies, or outdated entries, and remediate data issues
Manage item lifecycles: new requests, modifications, discontinuations, and reactivations
Serve as primary point of contact for end-user questions in NetSuite and RF-Smart (picking, cycle counts, receipts)
Troubleshoot data-entry, navigation, saved searches, permissions, and mobile scanning workflows
Configure and maintain RF-Smart settings; liaise with third-party support for escalations
Deliver quick-reference guides, screen-walkthroughs, and hands-on demos
Travel regularly (up to 25% of the time) to on-site facilities in TN/GA to deliver in-person NetSuite and RF-Smart training
Develop and maintain comprehensive SOPs, user guides, and training materials for both systems
Conduct train-the-trainer sessions and ensure knowledge transfer to local super-users
Act as liaison between operations, supply chain, procurement, finance, IT, and RF-Smart partners
Support cross-functional initiatives—product launches, catalog updates, system migrations, and supply-chain planning—by delivering accurate data and system configurations
Partner with NetSuite admins/developers to design workflows, scripts, and automations that streamline data and scanning processes
Build and maintain saved searches, dashboards, and reports to monitor data quality, system usage, and scanning performance
Identify and implement automation opportunities (CSV imports, templates, RF-Smart enhancements) to reduce manual effort
Ensure compliance with internal controls and audit requirements for data and system access
Qualification
Required
Candidates must be authorized to work in the U.S. without current or future employer sponsorship
Bachelor's degree in Business, Supply Chain, Information Systems, or related field
3+ years of NetSuite experience, including item-master or inventory data management and end-user support
Hands-on experience with NetSuite & RF-Smart or similar warehouse-mobility tools
Strong Excel skills and comfort with large datasets
Excellent troubleshooting, training, and communication skills—able to engage both technical and non-technical audiences
Willingness and ability to travel up to 25% for on-site training and support
Preferred
Superior communication & stakeholder skills
Proven ability to translate between technical and non-technical teams—writing clear requirements, leading workshops, and presenting solutions verbally and in writing
Deep NetSuite configuration & customization expertise
Proficiency configuring core ERP modules (Financials, CRM, Inventory), plus building workflows, saved searches, dashboards, and reports to meet business requirements
SuiteFlow, SuiteAnalytics & SuiteScript familiarity
Hands-on experience (or at least a working knowledge) of SuiteFlow (visual workflows), SuiteAnalytics, and the SuiteScript API (SuiteScript 2.x/1.0 or SuiteBuilder customizations)
Company
HBF Foods
HBF Foods is a story of both intention and positive impact.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase