Bombardier · 9 hours ago
Customer Project Manager
Tucson, AZ
Full-time
Hybrid
Senior Level
5+ years expBombardier is a leading manufacturer of high-performance aircraft, focused on delivering superior experiences and products. The Customer Project Manager will serve as the primary point-of-contact for customers, coordinating various project management duties related to aircraft maintenance and ensuring projects meet financial and scheduling objectives.
AerospaceCommercialGovTechManufacturing
No H1B
Responsibilities
Adhere to Bombardier General Work Requirements
Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsells additional work to Customer
Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints. Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer
Execute and maintain schedule through aircraft delivery and follow-up. Monitor and oversee workflow to ensure work package is on schedule and within budget, including shop floor efficiency
Facilitate status meetings with all departments and shops; update daily reports on status of aircraft
Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials
Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)
Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure)
Responsible for meeting or exceeding facility financial objectives on all projects. Issues and collects DPRs, reviews payment terms with Customer
Qualification
Required
You have a minimum 5 years of experience in working in aircraft maintenance environment or substantial similar experience
You have a minimum 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience
You have working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145
You have working knowledge of aircraft maintenance inspection programs
You have working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations
You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments
You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
You have strong verbal and written communications skills
You have planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting
You have computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work
You are able to demonstrate strong leadership and coaching skills with the ability to develop people and build a strong team
You have working knowledge of SAP and Pivotal maintenance transactions
You have working knowledge with ISO0OHSAS management system and resources
You have a basic acumen of accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs
This position is not eligible for visa sponsorship
Preferred
You have a 4-year college degree (preferred)
You have an A&P license or otherwise appropriately certificated under FAR Part 65 (preferred)
Benefits
Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program
Company
Bombardier
Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bart Demosky
Executive Vice President & Chief Financial Officer
Andrea Romero
Human Resources Business Partner
Recent News
2025-12-11
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