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Macy's · 2 days ago

Retail Cosmetics Sales Associate, Ala Moana Center

Honolulu, HI

Full-time

Onsite

Entry Level

$17/hr - $24/hr

1+ years exp

Macy's is a storied retail company that has been a part of America's culture for over 160 years. They are seeking a Retail Cosmetics Sales Associate, also known as a Beauty Advisor, to provide expert advice and personalized beauty experiences to customers, drive sales, and build lasting client relationships.

Consumer GoodsFashionRetail

Responsibilities

Serve as a trusted expert in beauty, offering expert advice, conducting product demonstrations, and providing tailored consultations

Build lasting client relationships through consistent follow-up, virtual outreach, and personalized service

Maintain a clean and organized sales floor, ensuring a shoppable space for customers

Engage with customers by offering a warm welcome, making eye contact, and creating friendly conversations

Achieve sales goals by delivering exceptional service and sharing loyalty program benefits

Utilize point-of-sale technology and digital tools to enhance the shopping experience

Qualification

Customer service experienceSales skillsProduct knowledgePoint-of-sale technologyClienteling toolsEffective communicationTeam collaborationRelationship building

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products

Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education

Meeting and surpassing daily sales goals by delivering exceptional service

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

At least 1 year of customer service or selling experience required

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions