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TerrAscend · 1 day ago

Floor Supervisor - Full Time

New Philadelphia, OH

Full-time

Onsite

Entry Level

2+ years exp

TerrAscend is a leader in the cannabis segment for Cultivation, Processing, and Provisioning. The Floor Supervisor is responsible for assisting store management in meeting objectives, increasing revenue, and ensuring customer satisfaction while maintaining a positive work environment.

CannabisClinical TrialsHealth CareMedicalPharmaceutical

Responsibilities

Assist store manager in reaching all store objectives daily

Ability to oversee all cash functions and perform all duties including opening and closing procedures

Confident and making assertive decisions – the potential of being the only lead in building

Consistently monitor and encourage team members to meet the companies service standards

Proactive in solving customer concerns and escalations

Committed to ensuring customer satisfaction

Help promote a positive work environment and team morale

Comfortable training new team members, including the ability to coach on KPIs and sales goals

Qualification

Retail customer serviceCannabis product knowledgeOrganizational skillsLeadership skillsMultitaskingVerbal communicationWritten communicationTeam player mentality

Required

Must be 21 years of age or older and be able to pass a background check

High school diploma or GED required

0-2 years of retail experience required

Trustworthy with highly confidential materials and information

Minimum two years experience in retail customer service

Superior organizational skills, detail-oriented with the ability to work independently

Ability to organize and manage multiple assignments with meticulous attention to detail and meet deadlines

Strong verbal and written communication skills

Must have a positive attitude with the ability to multitask in a fast-paced environment and maintain a team player mentality, remain calm under pressure

Travel will be required, must have reliable transportation with a clean motor vehicle driving record (minor violations may be considered) and be available to support neighboring stores in your region and at minimum of five days if required

Must be comfortable following Covid-19 precautions