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Garner Health · 1 week ago

Bilingual Customer Service Representative (English/Spanish)

United States

Full-time

Remote

Entry Level

$22/hr - $22.50/hr

2+ years exp

Garner Health is a rapidly growing company focused on reshaping the healthcare economy. They are seeking a dedicated Associate to provide member support and help navigate healthcare benefits, ensuring members access quality care at affordable costs.

Big DataBusiness IntelligenceEmployee BenefitsHealth CareMedical

Responsibilities

Deliver exceptional member support via phone, chat, and email

Educate members on their healthcare benefits, including how to maximize their Garner benefit

Help steer members to find the best care available to them

Handle complex and sensitive conversations with professionalism, empathy, and patience

Deescalate members who are experiencing friction with their benefit

Work with other departments to address cross-departmental issues

Identify and escalate feedback from member interactions to internal teams

Stay up to date on evolving procedures

Protect member privacy and maintain compliance with HIPAA and data security protocols

Qualification

Customer service experienceBilingual (English/Spanish)Healthcare experienceTechnical proficiencyCommunication skillsAttention to detailProblem-solving mindset