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Frontier Energy, Inc. · 1 day ago

Energy Programs Customer Engagement Associate

Chanhassen, MN

Full-time

Onsite

Entry, Mid Level

$22/hr - $24/hr

2+ years exp

Frontier Energy, Inc. is a team of innovators dedicated to advancing clean energy solutions. The Energy Programs Customer Engagement Associate will engage with end users and contractors to promote energy-efficient upgrades and build strong relationships within the Minnesota service area.

CommercialConsultingEnergyResidential

Responsibilities

Conduct in-person, virtual, and phone-based outreach, including cold calls, to engage new and existing program participants such as building owners, facility managers, and contractors

Build and maintain strong, enduring relationships with a portfolio of customers, trade allies, and contractors, to drive ongoing project flow and sustained engagement with Frontier Energy’s programs

Use technical knowledge of building systems (lighting, HVAC, motors, and controls) to support customer pursuit of energy conservation opportunities

Proactively schedule and perform site visits to pursue customer engagement activities including presentations, meetings, and audit and project support

Serve as a trusted advisor, helping participants understand energy efficiency benefits, navigate program requirements, and maximize available incentives

Deliver persuasive yet genuine communication that influences participation and drives measurable program impact without relying on scripted sales methods

Develop and execute strategic engagement campaigns that align with program goals and community needs

Track and report on participation metrics, outreach effectiveness, and project progress

Identify participation barriers and collaborate with program leadership to develop effective solutions

Travel regularly throughout Frontier Energy’s Minnesota service area for site visits, meetings, and outreach events

Support additional activities related to energy conservation, analysis, reporting, and customer service as needed

Qualification

Customer engagementEnergy efficiency knowledgeBuilding systems knowledgeMicrosoft Office proficiencyCommunication skillsOrganizational skillsCold callingStakeholder influencingCommunity outreachTime management

Required

2-3 years of experience in outreach, customer engagement, energy efficiency, HVAC, or related technical or field-based roles

Strong verbal and written communication skills, with the ability to convey complex technical information clearly and persuasively

Proven ability to initiate conversations (cold calling) and convert interest into lasting relationships that generate short-term engagement and long-term participation

Demonstrated skill in influencing stakeholders—contractors, customers, and community partners—through credibility and authenticity rather than pressure tactics

Excellent organizational and time management skills with the ability to handle multiple priorities

Proficiency in Microsoft Word®, Excel®, PowerPoint®, and Outlook®