Chainguard · 1 day ago
Senior Manager, Customer Success Management - West/Pacific
United States
Full-time
Remote
Senior Level
5+ years expChainguard is the secure foundation for software development and deployment, and they are seeking a Senior Manager of Customer Success Management to enhance customer success initiatives. The successful candidate will lead a team of CSMs, develop customer engagement strategies, and ensure customer satisfaction while driving operational excellence.
Cloud SecurityDeveloper ToolsEnterprise SoftwareOpen SourceSecurity
Responsibilities
Build, lead and mentor a team of CSMs, fostering a collaborative and high-performance culture
Provide guidance and support for career development, performance management, and skill enhancement within the team
Collaborate with the CSM and Professional Services leaders to develop and execute the overall strategy for Customer Success at Chainguard
Drive the creation of customer engagement strategies to meet adoption, retention, and growth targets
Develop processes in the lens of value and customer experience. Institute scale and automation in order to accomplish more with less over time
Ensure a thorough grasp of adoption metrics across the customer base and collaborate with CSMs to devise actionable plans for mitigating churn risk and promoting account expansion
Conduct account deep dives to drive adoption and account level objectives
Stay informed about escalated accounts, take charge in resolving issues, offer leadership support to the team and customers as needed, and provide regular updates to senior leadership
Work closely with customers to understand their unique requirements and challenges
Build strong client relationships at the Executive level to understand their workflow, prioritize Chainguard engagements, drive customer satisfaction and position account growth
Serve as the voice of the customer within the organization, providing insights and feedback to drive product improvements and innovations
Collaborate with GTM, Product, and Engineering teams to drive adoption, customer retention, and growth
Utilize insights from customer adoption data to develop precise renewal forecasts. Collaborate closely with the sales team to generate a weekly forecast aggregation, projecting at least six months into the future
Implement and refine operational processes to enhance efficiency and effectiveness within the CSM team and engagement model
Monitor industry trends and best practices to stay ahead of market demands
Qualification
Required
At least 5+ years of proven experience in a leadership role, with a strong background in people management
Experience in Cybersecurity, DevOps, or an adjacent space
Bachelor's degree in a relevant field; advanced degree preferred
Demonstrated success in building and scaling CSM functions
In-depth knowledge of project management methodologies and practices
Excellent communication and interpersonal skills, with the ability to engage with both internal teams and external clients and executive level personas
We are remote friendly, but this role needs to be based in the United States
Benefits
Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
Company
Chainguard
Chainguard is a cloud-native development platform that provides low-to-zero CVE container images for building and running applications.
201-500 employees
H1B Sponsorship
Chainguard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$892MKey Investors
General CatalystSpark CapitalSequoia Capital
2025-10-23Debt Financing· $280M
2025-04-23Series D· $356M
2024-07-25Series C· $140M
Leadership Team
Dan Lorenc
Founder/CEO
Kim Lewandowski
Founder/Product
Recent News
2025-12-18
2025-12-17
Company data provided by crunchbase