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Irvine Company · 1 day ago

General Manager

Irvine, CA

Full-time

Onsite

Mid, Senior Level

$112K/yr - $145K/yr

5+ years exp

Irvine Company is seeking talented leaders to join their team as General Managers. This role involves leading all phases of operation of a community, ensuring exceptional customer service, managing financial performance, and developing the on-site management team.

Commercial Real EstateReal EstateReal Estate Investment

Responsibilities

Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points

Provides leadership to onsite leadership team to ensure goals/expectations are achieved

Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention. Lead, coach and develop direct reports to create a culture of excellence and continuous learning

Manages financial performance of property to include accountability for budget variances providing input for budget and forecast planning and identifying opportunities to increase revenue. Creates and executes community strategy

Oversees all property operations including leasing, maintenance and resident services

Ensures the condition and quality of the communities meet the Irvine Company standards at all times

Monitors/evaluates key metrics for community; creates renewal and leasing goals; monitors NTV’s; monitors Net Promoter Scores (NPS), social media feedback and follows up as needed

Monitors key performance metrics; ensure plans are in place to achieve company targets

Performs audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times

Partner with Irvine Company Apartment Development to ensure customer service standards and operational key performance indicators (KPI’s) are achieved during ongoing reinvestment projects

Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions

Qualification

Financial performance managementLeadership developmentCustomer service focusBusiness acumenIndustry certificationsMultilingual abilityEffective communication