Apply on Employer Site

Marquis Association Management · 1 week ago

General Manager (LCAM) (5 Star Residential Brickell)

Miami, FL

Full-time

Onsite

Senior Level

$200K/yr - $210K/yr

5+ years exp

Marquis Association Management is seeking a Full Time Onsite General Manager for a 5 Star Luxury Residential property. The role involves managing the association and operations, working closely with the Board of Directors to ensure high standards of tenant service and community management.

Building MaintenanceProperty ManagementReal Estate

Responsibilities

Acquires and maintains current knowledge of state regulatory agency statutes and each client's community's documents, policies and procedures

Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Board of Directors

Provides leadership and direction to effectively manage relationships with other business groups, to ensure a high level of tenant service and achievement of company and property goals and objectives

Supervises hiring and management of direct employees and supervises selection and management of outside vendor staffing to assure personnel capable of meeting the community’s goals and high standards in a hospitable, sensitive and courteous manner

Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person

Perform regular inspections of resident lots and common areas to ensure the association’s governing documents and rules and regulations are being upheld

Prepare and distribute board packets including management reports and meeting agendas, attend all business meetings of the Board, prepare minutes and action items, work with all committees of the Board

Oversee expenditures, budget management, reserve studies, reserve investments/funding

Collect and organize all documentation related to Association operations including records/books, documents, correspondence

Documents, interviews and assists residents regarding complaints about direct employees and vendor staff conduct

Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury relating to the ownership and maintenance of the common elements and operation of the Association, including damage or destruction to common elements

Plans, directs and oversees implementation of comprehensive systems for protection of the community assets and records of the Association in a professional manner

Constantly strive for improvements in work process and results to better meet client's expectations

Prepare annual budget for the association

Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables

Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference

Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management

Establish and maintain collaborative working relationships between departments, with coworkers and other members the team

Prepare for team meetings, in advance, and act as chairperson for the meeting

Acquires and maintains current knowledge of state and regulatory agency statutes and each clients community documents, policies, and procedures

Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations

Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered

Respond to phone calls and correspondence in a timely and professional manner

Maintain a professional relationship with the BOD, Unit Owners, and vendors

Ability to run a BOD meeting when necessary, according to Roberts Rules of Order

Ability to prepare professional presentations of reports, action plans, budgets, bid analysis, etc

Organizes time effectively and successfully balances the competing demands of multiple projects

Maintain accurate records, files and communication pertinent to the Association office

Update Association communication regularly to include menu boards, prepare Association newsletter and update Association web-site

Process violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly-basis as required

Possess all knowledge of assets cash balances and availability of funds for projects

Monitors aging report, timely legal action, and updated collection module on a timely basis

Keep up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly

Qualification

5 Star Hospitality pedigreeCommunity Association Manager licenseHotelResidential ManagementCustomer service principlesBudget managementProject Management knowledgeMicrosoft Office proficiencyJenarkStrongroomBuilding-LinkSpanish languageOrganizational skills

Required

5 Star Hospitality pedigree

Combination of experience in Hotel and Residential Management

Commitment and Longevity

A strong Flexible demeanor

Verbally Eloquent (Spanish is not a must but preferred)

Capability to work directly with and under direct order of the Board

Highly detailed oriented

Extremely hands-on

Must be a Licensed Community Association Manager

Previous On-Site experience (5+ years)

Must possess strong managerial background

Minimum Five (5) years of experience as an on-site Community Association Manager for a Luxury Property or 5 Star Hotel / Resort

Strong working knowledge of customer service principles and practices accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget and finance

Computer Literacy- Proficiency in Microsoft Office: Outlook, Word, Excel and other Programs

Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity

Must have the ability to maintain a professional demeanor and appearance at all times

Strong organizational skills and the ability to work in a fast-paced environment are critical