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Granite Bank · 1 day ago

Teller

Cold Spring, MN

Full-time

Onsite

New Grad, Entry Level

$15/hr - $20/hr

Granite Bank is one of the fastest-growing banks in Minnesota, focused on helping people achieve their financial and homeownership goals. The Teller will work with bank customers, processing transactions and ensuring a superior customer experience both in person and over the phone.

FinanceFinancial ServicesMortgage

Hiring Manager

Kelsey Hendrickson

Responsibilities

Provide exceptional customer service and create a welcoming atmosphere

Process transactions accurately and efficiently

Ensure cash drawer is in balance within assigned limits and is secure

Understand and comply with the related laws and compliance regulations that pertain to the job function. Examples include Bank Secrecy Act, Privacy, and Funds Availability. This also includes following bank-wide policies and procedures

Make recommendations for bank products and services based on the customer’s needs

Professionally handle incoming calls and direct callers to the appropriate departments or individuals when necessary

Actively listen to customer concerns and give prompt solutions

Manage escalated customer issues with professionalism and efficiency

Collaborate with the Operations Manager and Customer Service team to implement customer feedback and improve overall service

Additional duties as assigned