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WTW · 1 day ago

Client Manager

Atlanta, GA

Full-time

Hybrid

Mid Level

$90K/yr - $120K/yr

3+ years exp

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. This Client Manager role is responsible for managing and retaining client accounts, ensuring client profitability, and overseeing various client-facing functions in Commercial Property and Casualty Insurance.

ConsultingInformation TechnologyInsuranceMedicalService Industry

No H1B

Responsibilities

Responsible to manage and retain Select accounts as determined by revenue, industry, coverage needs, and other factors

Maintain knowledge of market trends and changes to anticipate or understand shifting client needs

Reviewing and interpreting customer contracts to ensure client has the appropriate coverages as required by their vendors and other business partners

Scheduling of internal and external strategy meetings and documenting and socializing the outcomes of the meeting

Review, finalization, and delivery of current and expiring exposures

Work with multiple key parties (both internal and external) to request and gather updated exposures and underwriting information

Obtain updated client exposure documentation and perform needs and gap analysis to ensure appropriate coverages are applied

Manage implementation of accurate billing for clients based on client/carrier instructions

Design, prepare, negotiate, and deliver fee/compensation agreements to clients as needed

Manage process delivery to ensure any legal and/or compliance needs are met

Responsible for completion of client proposals and other client deliverables

Uses experience and expertise to contribute to ongoing process improvement activities

Partnership with peers and resources in domestic and international service centers

Qualification

Property & Casualty insuranceClient-facing experienceAnalytical abilityTechnology acumenProblem-solving capabilityProcess orientationInsurance designationsCommunication skillsTime managementOrganization skills

Required

3+ years of Property & Casualty insurance experience in a role that is client-facing or carrier facing

College degree or equivalent work experience required

Property & Casualty insurance knowledge/experience required

Demonstrate strong problem-solving capability

Excellent verbal and written communication skills to include phone conversation and email communication

Demonstrated analytical ability, strong decision-making skills, and conflict resolution

Demonstrated problem solving abilities, including critical thinking, research, quantitative skills, and creativity

Solid process orientation skills

Technology acumen to work within various internal agency management systems (Epic, ServiceHub, Broking Platform, etc.)

Ability to work independently, yet actively and appropriately engage the services provided by 'extended team members' across the Shared Service Centers and Teams

Strong time management and organization skills

Solid working knowledge of computer software packages including MS Word and MS Excel (exposure to Excel formulas and Pivot table creation/manipulation a plus)

Must successfully maintain required licensing by completing various Continuing Education activities as needed. Must be able to show valid confirmation of current status of P&C Producers License

Preferred

Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)

Benefits

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)

Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.