Senior Data Analyst jobs in United States
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KellyMitchell Group ยท 3 days ago

Senior Data Analyst

positionStamford, CT
timeContract
remoteOnsite
seniorityMid, Senior Level
money$44/hr - $56/hr
date3+ years exp

KellyMitchell Group is seeking a Senior Data Analyst to join their team. The role involves analyzing customer interaction data, developing dashboards, and recommending data-driven improvements to enhance customer journeys.

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H1B Sponsor Likelynote

Responsibilities

Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channels
Develop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance trends and anomalies
Monitor initiative performance against baseline metrics, including 30-, 60-, and 90-day success measurements
Identify drop-offs, escalations, and friction points in customer journeys and recommend data-driven improvements
Perform data validation to ensure accuracy, consistency, and reliability of reporting
Analyze chat interactions and chatbot performance to support call deflection and improved customer self-service
Optimize chatbot and conversational IVR flows using data insights
Track and report on overall and initiative-level success rates for conversational experiences
Integrate structured and unstructured data sources to support self-service analytics

Qualification

SQLPythonPower BITableauData analysisMachine learningAPI integrationsCloud environmentsChatbot technologyProblem-solvingCommunication skillsProject management

Required

3+ years of experience in data science, analytics, business intelligence, or a related field
Strong proficiency in SQL and Python for Data Analysis
Experience with Power BI, Tableau, or similar BI tools
Ability to analyze trends, identify anomalies, and uncover root causes
Strong problem-solving skills and ability to work independently
Experience collaborating with BI teams and working with relational databases
Excellent communication skills with the ability to present insights clearly to non-technical and executive audiences
Experience with Python and machine learning frameworks
Familiarity with chatbot technology, conversational AI, and customer journey analytics
Experience with API integrations and GraphQL
Exposure to cloud-based data environments such as: AWS, GCP, Azure
Project management experience, including tracking initiatives and milestones

Benefits

Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered

Company

KellyMitchell Group

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Glassdoor3.8
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KellyMitchell is a HR firm for IT and technical staffing for organizations globally.
dateFounded in 1998
location
St Louis, Missouri, USA
people-size1001-5000 employees
web-link
https://www.kellymitchell.com

H1B Sponsorship

KellyMitchell Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
2020 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Cassandra Sanford
CEO and Owner
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Gina Chisholm
Vice President - Business Operations
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Company data provided by crunchbase