Apply on Employer Site

Omega Holdings · 2 days ago

Information Technology Support Technician

Macon, GA

Full-time

Onsite

Mid Level

3+ years exp

Omega Holdings is a leading distributor of air conditioning and aftermarket components, seeking an IT Support Technician to support their corporate Information Technology department. The role involves providing end user support, deploying hardware/software, and collaborating with various teams across the US & Canada.

Automotive

Responsibilities

Install and configure computer software, hardware, network, and peripheral equipment

Troubleshoot and resolve software and hardware issues quickly and efficiently

Speaking to users to quickly get to the root of their problem

Repair and replace equipment as necessary

Create accounts for new users and assist with password or login problems

Microsoft 365 / Office

Domain users

Nextiva Phone

Hyper-V

Provide steps to help internal and external users resolve technical problems

Three Remote warehouses

Remote Users

Different divisions

Provide training for end users on new technology and software

Assist with on-boarding and off-boarding of users

Maintain inventory of all equipment, software, and software licenses

Test and evaluate new technologies

Create and maintain system documentation

Maintain and validate data/system backups

Qualification

IT support experienceMicrosoft Office/365Network maintenanceActive DirectoryDynamics 365 Business CentralEntra (Azure Active Directory)Hyper-VLearn quicklyProblem solvingCommunication skills