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County of Volusia · 1 day ago

Special Projects Coordinator-Quality Assurance Coordinator

DeLand, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

County of Volusia is seeking a Special Projects Coordinator-Quality Assurance Coordinator for their Division of Emergency Medical Services. This role involves coordinating special projects, conducting quality assurance reviews, and collaborating with EMS management to improve medical care delivery.

GovernmentHealth CareNon ProfitPublic SafetySocial Impact

Responsibilities

Oversees the Quality Assurance program to ensure compliance with EMS staff responsible for performing Quality Assurance reviews

Gathers and analyzes data to identify trends, inconsistencies, deviations, or other irregularities in a scientific manner

Reads and comprehends documents, including medical records as well as cardiac monitor information, and concludes from those records whether the crew adhered to or deviated from local protocols and acceptable medical standard of care

Identifies, designs, develops and executes a plan to address deficiencies for isolated problems or utilizing a broad approach for systemic problems

Collaborates with VC EMS management and other system stakeholders to identify performance objectives and collaborates to improve the effectiveness of the delivery of medical care to patients

Meets with EMS staff to provide Quality Assurance feedback and coordinates multi-directional feedback, which may include various command staff (i.e., battalion chiefs, division commanders, deputy chiefs, chief)

Administers and maintains demographics for the electronic patient care reporting software

Assists and oversees the workflow between EMS Billing Office and Fire/EMS crews for ticket resurrection on an as-needed basis; may also need to coordinate obtaining crew attestation statements as requested by the EMS Billing Office

Manages data and generates reports for the State of Florida, Volusia County Government and the EMS Division relating to Volusia County EMS

Maintains a positive working relationship with other first response agencies and the EMS Medical Director's office

Compiles data from multiple internal databases and provides presentations to both internal and external stakeholders

Monitors and reports out performance metrics for various recognition programs (e.g., American Heart Association EMS Mission: Lifeline, etc.)

May serve as the representative for Volusia County EMS on internal and external committees. This includes regularly scheduled meetings at hospitals regarding Quality Assurance initiatives (i.e. Stroke, ST-elevation myocardial infarction (STEMI), trauma meetings)

Maintains Quality Assurance program(s) that are being used by the EMS Division. When new software solutions are added, the incumbent may be considered the project lead on the program

Assists in the administration of changes to the electronic patient care reporting software

May assist with initial and continuing education with prehospital providers

May be assigned to other county locations based upon operational needs

Attends work on a regular and consistent basis

Must adhere to Federal, State, County and Local ordinances

Responds to emergency situations as appropriate

Performs other duties as assigned

Qualification

Quality AssuranceData AnalysisPatient Care ReportingMicrosoft 365Clinical ExperienceCommunication SkillsCritical ThinkingInterpersonal SkillsOrganizational Skills

Required

Graduation from high school or possession of GED and seven (7) years' verifiable clinical experience as a paramedic and/or registered nurse in a prehospital (911) or emergency room setting

Experience in performing quality assurance activities in a prehospital (911) or hospital setting that includes feedback closure with healthcare providers may substitute for five (5) of the seven (7) years of required experience

Bachelor's degree in Business Administration, Public Administration, or related field and a combined minimum total of three (3) years' verifiable clinical experience as a paramedic and/or registered nurse in a prehospital (911) or emergency room setting

Experience in performing quality assurance activities in a prehospital (911) or hospital setting that includes feedback closure with healthcare providers may substitute for one (1) of the three (3) years of required experience

Must possess and maintain a valid driver's license at time of hire

Must possess a valid Florida driver's license within 30 days of hire and maintain thereafter

Knowledge of Microsoft 365

Knowledge of the principles and practices of public administration

Knowledge of federal, state and local laws, regulations and policies specific to all facets of emergency medical services delivery

Knowledge of research techniques and availability of current information

Knowledge of the constraints, processes and Health Insurance Portability and Accountability Act (HIPAA) laws in handling protected health information (PHI)

Ability to work in a patient care reporting software solution

Ability to produce reports based on data reviewed

Critical thinking and prioritize to address and resolve deficiencies or problems

Ability to read, write and comprehend complex documents, medical reports and documents and extrapolate medical information/procedures

Ability to exercise judgment and discretion in establishing, applying, and interpreting policies and procedures including the knowledge of federal, state and local laws, regulations and policies specific to all facets of emergency medical services delivery

Ability to establish and maintain effective working relationships with associates, subordinates, public officials, other governmental agencies, and the general public

Ability to organize work and work independently without direct supervision

Ability to compile data and speak/present on data to internal and external stakeholders

Ability to express ideas clearly and concisely, orally and in writing, to groups and to individuals

Ability to work under stressful conditions

Ability to interact effectively and diplomatically with others

Ability to provide an open, welcoming, and accessibility-first atmosphere that is conducive to Quality Assurance communications

Must be able to relocate to other county locations based upon operational needs

Ability to read and comprehend professional manuals, legal documents, ordinances, statutes; instructions, reports, abstracts, financial reports, letters, and summaries

Ability to write reports, evaluations, summaries, letters, financial reports, procedures, and policies

Ability to perform advanced mathematical functions

Ability to speak publicly and extemporaneously; conversant in policies, techniques and procedures of discipline

Ability to analyze data and develop conclusions

Ability to identify and resolve problems

Ability to see, hear, talk

Visual acuity (peripheral vision, color acuity and depth perception) necessary to operate a motorized vehicle

Ability to lift 20 pounds