BD · 1 day ago
Purewick RX Specialist
Stuart, FL
Full-time
Hybrid
Entry Level
1+ years expBD is one of the largest global medical technology companies in the world, and they are seeking a Purewick RX Specialist to manage the end-to-end intake and reorder processes for Purewick reimbursement customers. The role involves delivering personalized service and support while ensuring customer satisfaction and compliance.
Health CareMedical DeviceTechnical Support
Responsibilities
Effectively communicate the PureWick™ system's features and benefits to customers, demonstrating comprehensive knowledge of its functionality, usage, and maintenance protocols while handling both inbound and outbound calls with empathy and professionalism
Conduct initial and follow-up communications with leads, identify and resolve customer concerns, and utilize multiple communication channels including phone calls, web chat, and email to provide timely and accurate assistance
Maintain detailed records of all customer interactions in CRM and call tracking systems, ensuring accurate notation of account details to facilitate proper follow-up and comprehensive customer service
Consistently meet departmental targets for call volume, sales goals, and customer satisfaction while adhering to quality standards, HIPAA regulations, insurance protocols, and prescribed call scripting guidelines
Work collaboratively across the organization to support customers, maintain a positive work atmosphere that embodies Liberator's philosophy of professional excellence, and demonstrate high attention to detail in all tasks and projects
Qualification
Required
High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience
Preferred
Experience with Salesforce and Brightree
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills
Ability to solve practical problems and deal with a variety of variables
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Knowledge of Word Processing software, Excel, Access and/or other database software
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President of the BD Interventional Segment
Recent News
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